double EditDial URI  arise a timeout error...

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    This document was generated from CDN thread

    Created by: Stefania Oliviero on 04-06-2012 04:04:18 AM
    Hi to all,
    I use EditDial URI in a Web Click2Dial application. The customer doesn't want to use the Dial URi because he wants to check the dialed number before  starting call.
    If the user doesn't off Hook and resend an EditDIal URI (with the former request still displayed), my application arises an exception (Timeout) and
     sometimes IPPhone is blocked (I Can't send no more command).
    My solution is to send an Init:Services URI befor the EditDial URI.
    Is this  a bug ?

    Subject: RE: double EditDial URI  arise a timeout error...
    Replied by: David Staudt on 05-09-2012 12:28:15 PM
    If you're still working on this: can you provide some more details on the XML objects and the flow of events?  Sample XML request/response and or a network packet capture of the scenario would be most helpful.

    Subject: RE: double EditDial URI  arise a timeout error...
    Replied by: Stefania Oliviero on 27-09-2012 08:16:14 AM
    David Staudt:
    If you're still working on this: can you provide some more details on the XML objects and the flow of events?  Sample XML request/response and or a network packet capture of the scenario would be most helpful.

    this is the request I do:

    via JTapi method Terminal.SendData
     

    <CiscoIPPhoneExecute>
    <ExecuteItem  URL="EditDial:6503"
    ></ExecuteItem>
    </CiscoIPPhoneExecute>

    And this is the Exception I get the second time:
    Exception: Cti request timed out
    com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out
    at com.cisco.jtapi.TerminalImpl.sendData(TerminalImpl.java:1128)
    at com.cisco.jtapi.TerminalImpl.sendData(TerminalImpl.java:1109)
    at testPush.pushEditDial(testPush.java:701)
    at testPush.main(testPush.java:147)

    Subject: RE: double EditDial URI  arise a timeout error...
    Replied by: David Staudt on 02-10-2012 08:39:30 PM
    Interesting...
    I can't say as this sounds like good behaviour, so would lean towards 'bug'...
    Is this something you see using all Cisco phones, or only some models..?
    Do you have a CDN Developer Support contract so we can get engineering to look at some logs and traces?
    http://developer.cisco.com/web/devservices/alldevs#case

    Subject: RE: double EditDial URI  arise a timeout error...
    Replied by: Stefania Oliviero on 03-10-2012 03:58:35 AM
    My Client tried on Cisco 7911 and 7942. I tried with 7970 model.
    For me is no longer a bug because I found the solution that is  to send an Init:Services URI before the EditDial URI.