Importing Reports from Premium to Standard

Version 1
    This document was generated from CDN thread

    Created by: Omar Abulaban on 22-05-2012 05:41:52 AM
    I am trying to import a report created on CUIC premium into CUIC standard.
    The importing process has no issues. Reports are imported and they appear in standard.
     
    The issue we are facing is as following:
    - When importing the report the first time, all works fine. The new report definition is created in standard and report works
    - If we then decide to change something in the REPORT DEFINITION on the premuim, and try to re-import the report, the issue appears
    - There is no error appearing or anything, but the changes in the report definition are not there.
    - The new report is imported, without its new report definition. I believe this is because the new report definition has the same name and id as the one imported before it.
     
    So, is there a way to delete report definitions from standard CUIC? I know in standard the report definition menu does not appear, so i am not sure where this can happen
    if not delete, is it possible to FORCE CUIC standard to ALWAYS import the new report definition, and overwriting the one that was imported before?

    Subject: RE: Importing Reports from Premium to Standard
    Replied by: Stefanie Liechti on 22-05-2012 06:03:24 AM
    Hi Omar,

    If you update CUIC to the newest version: 8.5.4 it should work.
    Cisco implemented a versioning of the reportdefinition and the reports and the new reportdefinition would have a new version and would therefore be implemented.

    BR,
    Stefanie

    Subject: RE: Importing Reports from Premium to Standard
    Replied by: Gerard O'Rourke on 30-11-2012 03:34:37 AM
    I have the exact same issue that Omar is having above, and I am running 8.5.4.
    Is there a way to delete the defination file on Standard? Is there any work around for this?
    Gerard.

    Subject: Automatic reply: New Message from Gerard O'Rourke in Contact Center Reporti
    Replied by: Mohit Gupta on 30-11-2012 03:35:49 AM
    Hi i am on personel leave today.

    Please Call /SMS  Incase of any exigency .

    Rgds,mohit
    +91-9716299280


    ________________________________

    This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
    WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.

    Subject: Automatic reply: New Message from Gerard O'Rourke in Contact Center Reporti
    Replied by: Fred Green on 30-11-2012 03:36:49 AM
    I will be out of the office on 11-29-12. If you need phone assistance please contact the helpdesk.

    Subject: RE: Importing Reports from Premium to Standard
    Replied by: Preben Jensen on 30-11-2012 04:21:11 AM
    You have to change the version of the new report def.
    If the existing report def and the new report def. has different versions, the exsiting will be overwriting when importing the new one

    Subject: RE: Importing Reports from Premium to Standard
    Replied by: Gerard O'Rourke on 15-01-2013 04:15:41 AM
    Preben Jensen:
    You have to change the version of the new report def.
    If the existing report def and the new report def. has different versions, the exsiting will be overwriting when importing the new one

    i do not belive this works.
    I have deleted the existing report before uploading the updated report again and the issue remains.
    I see no way to remove the report defination with CUIC Standard (by design), but clearly CUIC Standard is not overwritting the report defination sucessfully, where there has been an updated version.
    Cisco - is this a known bug - is there any workaround?
    Regards,
    Gerry

    Subject: RE: Importing Reports from Premium to Standard
    Replied by: Gerard O'Rourke on 15-03-2013 05:38:06 AM
    Anyone have any idea on how to fix this?
    I tried updating the Report Def version, but the older one does not get overwritten?
    Gerry

    Subject: RE: Importing Reports from Premium to Standard
    Replied by: Gerard O'Rourke on 15-03-2013 06:53:29 AM
    Just done some more testing on this. I did not realise that you had to manually update the revision number from the GUI in the Report Defination.
    This does seem to work!
    Gerry