CUIC users in a trusted domain

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Created by: Shannon Murphy on 15-05-2012 10:29:08 AM
Does anyone know if CUIC has the ability to append a different domain's user search base?  Our customer has multiple Active Directory domains and would like for users in all their domains to log into CUIC without creating multiple accounts for the users in the domain that CUIC is configured to search from.

Subject: RE: CUIC users in a trusted domain
Replied by: Jan Zmidloch on 30-05-2012 04:43:19 PM
Hi Shannon,

I made it working on CUIC 8.0. Customer had separate Misrosoft AD for Contact Center. I made a domain trust between customer`s AD and CC AD. Then I was able to create accounts for users from other domains.
You have to create accounts manually, but it is functional.

Regards

Jan

Subject: RE: CUIC users in a trusted domain
Replied by: Guillaume Cormier on 13-08-2012 11:27:15 AM
Hi Shannon,

I made it working on CUIC 8.0. Customer had separate Misrosoft AD for Contact Center. I made a domain trust between customer`s AD and CC AD. Then I was able to create accounts for users from other domains.
You have to create accounts manually, but it is functional.

Regards

Jan

 
Jan, can you share the "User Seach Base" you have used?
 

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