Finesse with Outbound Option

Version 1
    This document was generated from CDN thread

    Created by: Jin Tiam Loh on 10-05-2012 11:24:56 PM
    Hi all,
     
    It was mentioned in the comparison chart between CAD, CTIOS & Finesse that there are some functions that is not available in Finesse. The part i'm interested in is the Outbound portion. Are those functions totally unavailable / its achievable through the Web 2.0 APIs?
     
    Thanks!
    -JT-

    Subject: RE: Finesse with Outbound Option
    Replied by: Theodore Phipps on 11-05-2012 07:37:05 AM
    These features are not available at all in Finesse 8.5(3).

    Expect Predictive and Progressive outbound support for Finesse 9.0.

    Subject: RE: Finesse with Outbound Option
    Replied by: Jin Tiam Loh on 16-07-2013 03:43:30 PM
    Hi Ted,

    In v9.1 the personal & scheduled callback during outbound is not supported. Is there a workaround to achieve this in v9.1

    WIll it be supported in v10?

    Thanks!
    -JT-

    Subject: RE: Finesse with Outbound Option
    Replied by: yogesh kumar on 19-08-2013 10:05:24 AM
    we are also interested in this feature . Please let us know about the possible approach for it