SRE-V 1.5.1 Upgrade and Clean Install Failed

Version 1
    This document was generated from CDN thread

    Created by: Wei Siong Pang on 01-12-2011 10:53:43 AM
    Hi All,
     
    I am new to SRE-V.
    I tried to update my SRE-V firmware from 1.1.1 to 1.5.1. It failed due to " Bootloader tftp error "
    Any idea to solve it?
     
    Thanks.
     
    Router#$rl ftp://1.1.1.2/sre-v-k9.SPA.smv.1.5.1.pkg argument keep-ds  
    Delete the installed Cisco SRE-V Software and proceed with new installation? : yes
    Loading sre-v-k9.SPA.smv.1.5.1.pkg.install.sre !
    [OK - 6016/4096 bytes]
     
    Service module installation
    ios_version     15.1(4)M,
    ios_image       c2900-universalk9-mz
    pkg_name        sre-v-k9.SPA.smv.1.5.1.pkg
    key_file        sre-v-k9.SPA.smv.1.5.1.key
    helper_file     sre-v-installer.SPA.smv.1.5.1
    pid             SM-SRE-700-K9
    argument        keep-ds
     
    Check target platform capabilities
    cpu      1865
    Perform application installation without disk clean-up.
    Proceeding to Install ...
     
    Router#
    *Nov 24 03:34:48.599: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_HALT
    *Nov 24 03:34:48.599: %SM_INSTALL-6-INST_SHUTDOWN: SM1/0 will be shutdown within 120 seconds for software installation.
     
    Service module in slot 1 will shut down within 105 seconds...
    Service module in slot 1 will shut down within 90 seconds...
    Service module in slot 1 will shut down within 75 seconds...
    Service module in slot 1 will shut down within 60 seconds...
    Service module in slot 1 will shut down within 45 seconds...
    Service module in slot 1 will shut down within 30 seconds...
    Service module in slot 1 will shut down within 15 seconds...
     
    *Nov 24 03:36:49.199: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
    *Nov 24 03:38:36.859: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
    *Nov 24 03:38:36.863: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
    Error message(code:0) Bootloader tftp error received on SM1/0
     
    *Nov 24 03:39:40.627: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Error Msg Req
    *Nov 24 03:39:40.627: %SM_INSTALL-6-RBIP_ERROR: Error message(code:0) Bootloader tftp error received on SM1/0

    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Manuka Jayakody on 01-12-2011 01:56:04 PM
    Can you try to session in to the module using "service-module sm 1/0 session" IOS command ? normally you should see a bootloader prompt. from bootloader prompt can you ping to your tftp server and verify the connectivity?

    if its ok, can you do the installation again and post the log from the service module side? to do that issue the IOS installation command from IOS and session in to the module using above session in cmd. (to toggle between those to prompt use ctrl+shift+6 and x)

    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Manuka Jayakody on 01-12-2011 02:04:22 PM
    Also you can find the sre-v installation guide from here

    http://www.cisco.com/en/US/partner/prod/collateral/ps10265/ps11273/installation_guide_c07-640002.html#wp9000211

    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Wei Siong Pang on 01-12-2011 08:31:17 PM
    Thanks Manuka.

    Here is the process. Having another error.

    *Dec  2 01:13:30.151: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
    Router#ser
    Router#service-module sm1/0 sess
    Router#service-module sm1/0 session
    Application install/uninstall/upgrade in progress.
    Sessioning in and entering commands could interfere with
    the process and leave the module in an undefined state

    Do you want to proceed with session? : yes
    Trying 10.0.20.1, 2067 ... Open


    DDR Memory 4096 MB detected
    Intel(R) Core(TM)2 Solo CPU    L3400  @ 1.86GHz
    BIOS SM 3.52.8,  BIOS Build date: 02/08/2011
    System now booting...


    Please wait... 

    Please press P to select Primary Boot Loader ...  
              or S to select Secondary Boot Loader ...  
              or wait to boot from default configuration ...  

    .......................................................................................................
    SRE module get located and run....  

    Now booting from secondary boot loader....  


    Authenticating boot loader....  


    Secondary Boot Loader authenticated - booting....  



    Please enter '***' to change boot configuration:

    Detect and Initialize network device


    Backup current platform configurations....

    SRE step 1 - SM registration...
    Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
    Local install not supported

    SRE step 2 - SM requests key file info...

    *Dec  2 01:15:13.675: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
    *Dec  2 01:15:13.679: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
    SRE step 3 - SM stores registration info...
    SRE configuration keeps the same. No flash update needed!

    SRE step 4 - SM downloads key-file...
    Writing keyfile to flash Size 916
    writing complete.

    Updating flash with bootloader configuration.
    Please wait ................... done.

    SRE step 5 - SM requests installer info...

    *Dec  2 01:15:21.775: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
    SRE step 6 - SM stores installer info...

    Updating flash with bootloader configuration.
    Please wait ................... done.

    SRE step 7 - SM now downloads installer
    done.

    SRE step 8 - SM requests tcl header file info...

    *Dec  2 01:15:35.407: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
    SRE step 9 - SM now downloads the tcl header file
    TCL header file downloaded completely size: 698

    SRE step 10 - SM requests tcl file info...

    *Dec  2 01:15:41.927: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
    SRE step 11 - SM now downloads the tcl file
    TCL file downloaded completely size: 6016

    SRE step 12 - SM now boots Installer
    Verifying ... done.
    Starting Kernel.

    Platform: sm
    INIT: version 2.86 booting
    mounting proc fs ...
    mounting sys fs ...
    mounting /dev/shm tmpfs ...
    kernel.sem = 1900 4000 32 100
    vm.overcommit_memory = 1


                    Welcome to Cisco Service Engine

    Setting the system time from hardware clock

    ********** rc.aesop ****************
    Populating resource values from /etc/sm_rsrc_file
    Populating resource values from /etc/default_rsrc_file
    Populating resource values from /usr/etc/products/galactica/default_rsrc_file
    Populating resource values from /usr/etc/products/galactica/sm_rsrc_file
    ==> Management interface is eth0
    ==> Management interface is eth0
    IOS IP Address Registration complete.


    *Dec  2 01:16:14.263: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_STDYKernel IP routing table
    Destination     Gateway         Genmask         Flags   MSS Window  irtt Iface
    10.0.20.0       *               255.255.255.0   U         0 0          0 eth0
    10.0.30.0       *               255.255.255.0   U         0 0          0 eth1
    default         10.0.20.1       0.0.0.0         UG        0 0          0 eth0
    Loading AHCI driver for SM-SRE-700-K9
    INIT: Entering runlevel: 2
    ********** rc.post_install ****************

    Changing owners and file permissions.
    Change owners and permissions complete.
    INIT: Switching to runlevel: 4
    INIT: Sending processes the TERM signal
    STARTED: dwnldr_startup.sh
    sre_type=  1
            Welcome to Cisco Systems Service Engine Helper Software
    userinput=  

    Downloading ftp sre-v-k9.SPA.smv.1.5.1.pkg

    SM1/0 is reset due to
    Can not download sre-v-k9.SPA.smv.1.5.1.pkg
    error code 0 : error type 'couldn't connect to host'.

    Error: Download error 
    Can not download sre-v-k9.SPA.smv.1.5.1.pkg
    error code 0 : error type 'couldn't connect to host'
    Unable to install. Please try agai
    *Dec  2 01:16:58.839: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to
    Can not download sre-v-k9.SPA.smv.1.5.1.pkg
    error code 0 : error type 'couldn't connect to host'.
    *Dec  2 01:16:58.839: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_ERRQ



    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Brett Tiller on 01-12-2011 09:06:21 PM
    Hi Wei,

    The problem is most likely that either the service module interface is not properly configured in the router or that a firewall on the workstation where the ftp server resides is blocking communication between itself and the service module.  If you are not certain about the router configuration please include that in your response.

    Thanks,

    Brett

    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Wei Siong Pang on 01-12-2011 09:38:04 PM
    Hi Brett,

    Thanks. This is the confiiguration.

    interface Embedded-Service-Engine0/0
    no ip address
    shutdown
    !        
    interface GigabitEthernet0/0
    ip address 10.10.0.20 255.255.255.0
    duplex auto
    speed auto

    !
    interface SM1/0
    ip address 10.0.20.1 255.255.255.0
    service-module fail-open
    service-module ip address 10.0.20.2 255.255.255.0
    service-module ip default-gateway 10.0.20.1
    service-module mgf ip address 10.0.30.2 255.255.255.0
    !        
    interface SM1/1
    description Internal switch interface connected to Service Module
    switchport mode trunk
    no ip address
    !
    interface Vlan1
    ip address 10.0.30.1 255.255.255.0

    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Wei Siong Pang on 01-12-2011 09:56:27 PM
    Thanks Guys for the helps.
    I managed to get SRE-V 1.5.1 installed successfully.

    Thanks,

    Subject: RE: SRE-V 1.5.1 Upgrade and Clean Install Failed
    Replied by: Michael Ogston on 09-02-2012 11:40:10 AM
    Wei
    What was your solution?