How to Route Calls based on priority

Version 1
    This document was generated from CDN thread

    Created by: Sivakumar Devaraj on 28-11-2011 05:59:56 AM
    Hi,
    We have ICM Version 7.2.5 running on our cantact centre setup along with CVP 7.0. Here we have some scenario as required by the customer:
    For Ex.
    We have two diffrent skill group namely Custmoer care and Technical Support. We are getting call1 for cust care, call2 for cust care ,call3 for tec support and call4 cust care.In this case we need to surve call4 for before call3 were we have diffrent scripts running for each skill group.
    Can some one assist me for configuring the above.
     
     
    Regards,
    Sivakumar