Agent reskilling using finesse

Version 1
    This document was generated from CDN thread

    Created by: hesam yavari on 27-11-2011 09:33:48 AM
    Hi,
     
    Is there anyway to reskill agents from one group to another either singular or bulk? Effectivly, i want to know if there is any plan to mirror the ConAPI capability in Finesse?
     
    Regards,
     
    Hes

    Subject: RE: Agent reskilling using finesse
    Replied by: David Lender on 28-11-2011 02:45:48 PM
    there are currently no plans to reskill an agent or provide conAPI support in Finesse.