Unable to upgrade

Version 1
    This document was generated from CDN thread

    Created by: Karamjit Singh on 01-11-2011 06:02:40 PM
    Hi there...
     
    I'm trying to upgrade from SREV 1.5 to 2.0 and it seems the upgrade does not complete. By using the status command, I see that the SM returns to running 1.5 after a reboot. Is there a way to troubleshoot the upgrade?
     
    Here is the telnet session:
     
     
    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is in Steady state
    Service Module heartbeat-reset is enabled
    Getting status from the Service Module, please wait..
    Cisco SRE-V Software 1.5.1.0
    VMware ESXi 4.1.0 build-348481 running on SRE

    Module resource information:
      CPU Frequency: 1860 MHz
      Memory Size: 8162 MB
      Disk 0 Size: 500108 MB
      Disk 1 Size: 500108 MB
      Disk 2 Size: 2055 MB

    No install/uninstall in progress

    Localstore Info - (0 apps)
    =====================
      Retrieving localstore information

    sjsamba112#$2/sre-v-k9-r.SPA.smv.2.0.0.20.pkg argument upgrade
    Delete the installed Cisco SRE-V Software and proceed with new installation? [n
    ]: yes
    Loading ks/ora/SRE_Prototype/sre2/sre-v-k9-r.SPA.smv.2.0.0.20.pkg.install.sre !
    [OK - 6520/4096 bytes]

    Service module installation
    ios_version     15.2(1)T1,
    ios_image       c3900e-universalk9-mz
    pkg_name        sre-v-k9-r.SPA.smv.2.0.0.20.pkg
    key_file        sre-v-k9-r.SPA.smv.2.0.0.20.key
    helper_file     sre-v-installer.SPA.smv.2.0.0.20
    pid             SM-SRE-910-K9
    argument        upgrade

    Check target platform capabilities
    cpu      1865
    Perform application upgrade installation without disk clean-up.
    Proceeding to Install Upgrade...

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is being Shutdown
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    Install of ftp://*****:*****@ccbu-sj-nas2/ks/ora/SRE_Prototype/sre2/sre-v-k9-r.
    PA.smv.2.0.0.20.pkg in progress
    Install status : Waiting for RBIP registration

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is being Shutdown
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    Install of ftp://*****:*****@ccbu-sj-nas2/ks/ora/SRE_Prototype/sre2/sre-v-k9-r.
    PA.smv.2.0.0.20.pkg in progress
    Install status : Waiting for RBIP registration

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is being Shutdown
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    Install of ftp://*****:*****@ccbu-sj-nas2/ks/ora/SRE_Prototype/sre2/sre-v-k9-r.
    PA.smv.2.0.0.20.pkg in progress
    Install status : Waiting for RBIP registration

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is being Shutdown
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    Install of ftp://*****:*****@ccbu-sj-nas2/ks/ora/SRE_Prototype/sre2/sre-v-k9-r.
    PA.smv.2.0.0.20.pkg in progress
    Install status : Waiting for RBIP registration

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is being Shutdown
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    Install of ftp://*****:*****@ccbu-sj-nas2/ks/ora/SRE_Prototype/sre2/sre-v-k9-r.
    PA.smv.2.0.0.20.pkg in progress
    Install status : Waiting for RBIP registration

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is trying to recover from error
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    Install of ftp://*****:*****@ccbu-sj-nas2/ks/ora/SRE_Prototype/sre2/sre-v-k9-r.
    PA.smv.2.0.0.20.pkg in progress
    Install status : File sre-v-k9-r.SPA.smv.2.0.0.20.pkg.install.sre requested

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is trying to recover from error
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    No install/uninstall in progress

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is trying to recover from error
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    No install/uninstall in progress

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is trying to recover from error
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    No install/uninstall in progress

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is trying to recover from error
    Service Module heartbeat-reset is enabled
    Service Module status is not available

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    No install/uninstall in progress

    No localstore

    sjsamba112#service-module sm 3/0 status
    Service Module is Cisco SM3/0
    Service Module supports session via TTY line 194
    Service Module is in Steady state
    Service Module heartbeat-reset is enabled
    Getting status from the Service Module, please wait..
    Cisco SRE-V Software 1.5.1.0
    VMware ESXi 4.1.0 build-348481 running on SRE

    Module resource information:
      CPU Frequency: 1865 MHz
      Memory Size: 2530 MB
      Disk 0 Size: 500107 MB
      Disk 1 Size: 500107 MB
      Disk 2 Size: 2055 MB

    No install/uninstall in progress

    No localstore

    sjsamba112#

    Subject: RE: Unable to upgrade
    Replied by: Brett Tiller on 01-11-2011 06:12:05 PM
    Hi Karamjit,

    Yes it appears that the upgrade didn't happen.  Please attempt the upgrade again and when it begins session into the service module.  You'll then receive much more detailed information.   Please let us know the results, and if the upgrade fails please post those messages in this forum.

    Thanks,

    Brett

    Subject: RE: Unable to upgrade
    Replied by: Karamjit Singh on 01-11-2011 06:40:53 PM
    Found the problem....

    During the upgrade, it was unable to resolve the hostname of the FTP server.

    Thanks for the "session" tip