Unspecified error in MediaSense signIn

Version 1
    This document was generated from CDN thread

    Created by: Shahar Mosek on 25-10-2011 10:41:19 AM
    I have a new system installed. It has a CUCM server and a MediaSense server.
    I'm trying to use the MediaSense API, and get stuck with the signIn method (the getAPIVersion method works).
    I created a user and group on CUCM with the AXL role.
    When I post to the signIn URL with the following parameters:
    {
        "requestParameters": {
            "username": "AXLUser",
            "password": "xxxxxxxx"
        }
    }
    I get back the following:
    {"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}
     
    In the Real Time Monitoring Tool, I see in the ora node the following:
    0000000834:
    192.168.5.118: Oct 25 2011 16:32:08.249 +0200:
    %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_REQUEST:
    %[request_sent_to_psbu_recorder=http://192.168.5.118:8081/PurgedRecordings]:
    Request sent to PSBU Recorder 
    0000000835: 192.168.5.118: Oct 25
    2011 16:32:08.305 +0200:
    %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_RESPONSE:
    %[response_received_from_psbu_recorder=<PurgedRecordings>
    </PurgedRecordings>
    ]: Response received from PSBU Recorder 
    0000000836:
    192.168.5.118: Oct 25 2011 16:32:12.706 +0200:
    %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %:
    Session verification task information
    0000000837: 192.168.5.118: Oct
    25 2011 16:32:12.727 +0200:
    %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %[message=processing
    %d filtered sessions]: Session verification task information
    0000000838:
    192.168.5.118: Oct 25 2011 16:32:14.716 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest first level: entered function.
    0000000839:
    192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest second level: entered function.
    0000000840:
    192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    getNextIP: useServer= 0.
    0000000841: 192.168.5.118: Oct 25 2011
    16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
    RequestState getServerToBeUsed: serverToBeUsed= 1.
    0000000842:
    192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
    setServerToBeUsed: serverToBeUsed= 0.
    0000000843: 192.168.5.118: Oct
    25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
    0000000844:
    192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
    incrementServerToBeUsed: serverToBeUsed= 1.
    0000000845:
    192.168.5.118: Oct 25 2011 16:32:14.718 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getIP:
    server to be used is 192.168.5.118
    0000000846: 192.168.5.118: Oct 25
    2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 0,
    serversList size = 1.
    0000000847: 192.168.5.118: Oct 25 2011
    16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
    LoadBalancer makeRequest second level: making a(nother) request
    0000000848:
    192.168.5.118: Oct 25 2011 16:32:14.718 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest third level: entered function.
    0000000849:
    192.168.5.118: Oct 25 2011 16:32:14.718 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest: URL Path being sent to the HttpClient is:
    http://192.168.5.118:8080/oraconfiguration/authenticationService/authentication/authenticateAPIUser

    0000000850: 192.168.5.118: Oct 25 2011 16:32:16.105 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest third level: response received.
    0000000851:
    192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest second level: actual makeRequest passed.
    0000000852:
    192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}   LoadBalancer
    processResponse: entered function
    0000000853: 192.168.5.118: Oct 25
    2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} LoadBalancer processResponse: httpResponse is not
    null.
    0000000854: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    processResponse: httpStatusCode is valid.
    0000000855: 192.168.5.118:
    Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: entered
    function.
    0000000856: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    getNextIP: useServer= 0.
    0000000857: 192.168.5.118: Oct 25 2011
    16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
    RequestState getServerToBeUsed: serverToBeUsed= 1.
    0000000858:
    192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
    setServerToBeUsed: serverToBeUsed= 0.
    0000000859: 192.168.5.118: Oct
    25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
    0000000860:
    192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
    incrementServerToBeUsed: serverToBeUsed= 1.
    0000000861:
    192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getIP:
    server to be used is 192.168.5.118
    0000000862: 192.168.5.118: Oct 25
    2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: resultcode is
    5; request needs redirection; now trying 192.168.5.118
    0000000863:
    192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    processSuccessfulResponse: exiting function.
    0000000864:
    192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    processResponse: exiting function.
    0000000865: 192.168.5.118: Oct 25
    2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1,
    serversList size = 1.
    0000000866: 192.168.5.118: Oct 25 2011
    16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
    LoadBalancer makeRequest: state is not null
    0000000867:
    192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest second level: state is not done.
    0000000868:
    192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    hasMoreServers: state counter = 1, serversList size = 1.
    0000000869:
    192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest second level: has no more servers
    0000000870:
    192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest: state ip is = 192.168.5.118
    0000000871: 192.168.5.118:
    Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: 
    {Thrd=http-8443-7} LoadBalancer makeRequest: state httpresponse is = not
    null
    0000000872: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest second level: exited function.
    0000000873:
    192.168.5.118: Oct 25 2011 16:32:16.109 +0200:
    %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
    makeRequest first level: OraHttpResponse is not null. returning from
    function with responseBody.
    0000000874: 192.168.5.118: Oct 25 2011
    16:32:16.109 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
    Result from the command - {"responseMessage":"Failure: An unknown server
    error occurred. Please try again later.","responseCode":5000}
    0000000875:
    192.168.5.118: Oct 25 2011 16:32:16.109 +0200:
    %CCBU____________API-6-AUTH_SERVICE_IMPL_SIGN_IN_RESULT:
    %[auth_service_impl_sign_in_result={"responseMessage":"Failure: An
    unknown server error occurred. Please try again
    later.","responseCode":5000}]: Authentication service impl signIn result