UCCX 8.5 caller can send a DTMF signal  while in queue to hear other option

Version 1
    This document was generated from CDN thread

    Created by: PRATIBHA BHASIN on 20-10-2011 12:51:28 PM
    Currently Being Moderated
    <h2>UCCX 8.5 caller can send a DTMF signal  while in queue to hear other options without being removed from the queue</h2>


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    I am answering an RFP and we are proposing UCCX 8.5  Premium Agents with Outbound IVR Dialer Licenses. One of the requirements on the RFP is if the solution can do this from the IVR queue
     
    The caller can send a DTMF signal at any time while in queue to hear other options without being removed from the queue.
     
    I found many posts talking about how dtmf can be used to transfer to an opeartor but was'nt sure if there is way to remain in the queue after listening to options.
    Any feedback will be greatly appreciated.
     
    Thanks

    Subject: RE: New Message from PRATIBHA BHASIN in Unified Contact Center Express CTI
    Replied by: David Lender on 20-10-2011 01:00:17 PM
    This is an IVR scripting question rather than a UCCX CTI question.  You may want to pose your question in the Contact Center forums on Cisco.com

    https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

    or contact the UCCX team at ask-icd-ivr-support@external.cisco.com