UCCE wallboards?

Document created by cdnadmin on Jan 24, 2014
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Subject: RE: New Message from Michael Miu in Contact Center Reporting (CCR) - Contac
Replied by: Ronald Reif on 18-10-2011 12:46:17 PM
Hi Michael,



Yes, there are third party solutions out there. We are one of those who can
address your issue.



Our SoftSign is a virtual wallboard that is incredibly easy to create and
customize for Monitors as well as the desk top.  Our Current Status Monitor
may also be a solution - depending on the need.



I have attached a slide that gives you a snap shot of what our two Real Time
View applications looks like.  We also provide a superior Historical
Reporting tool with an option to create custom reports as well.



Please give me a call to discuss and I can give you a quick 15 minute
demonstration.  






Ronald Reif


National Sales Manager

System Management Software, INC.

1935 County Road B-2, Suite 450

St. Paul, MN 55113

651-635-2822 Phone & Fax

651-895-6970 Cell

rreif@smsi.com

Experience the Unifying Power of SMSI





  _____ 

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]

Sent: Tuesday, October 18, 2011 9:52 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Michael Miu in Contact Center Reporting (CCR) -
Contact Center Reporting: UCCE wallboards?



Michael Miu has created a new message in the forum "Contact Center
Reporting":

--------------------------------------------------------------
Hi everyone,

A client of ours was hoping to use CUIC dashboard and have it displayed on a
large TV as a wallboard.  Unfortunately the maximum CUIC login session is 4
hours so that will not work.

Are there any options for having UCCE real-time statistics displayed as a
wallboard/ticker?  Do we have to write a custom webapp and have it pull data
from the HDS?  Any decent third-party UCCE wallboard solutions out there?

Thanks in advance,

Mike
--
To respond to this post, please click the following link:

<http://developer.cisco.com/web/ccr/forums/-/message_boards/view_message/462
0799>

or simply reply to this email.
This document was generated from CDN thread

Created by: Michael Miu on 18-10-2011 10:51:39 AM
Hi everyone,
 
A client of ours was hoping to use CUIC dashboard and have it displayed on a large TV as a wallboard.  Unfortunately the maximum CUIC login session is 4 hours so that will not work.
 
Are there any options for having UCCE real-time statistics displayed as a wallboard/ticker?  Do we have to write a custom webapp and have it pull data from the HDS?  Any decent third-party UCCE wallboard solutions out there?
 
Thanks in advance,
 
Mike

Subject: Re: New Message from Michael Miu in Contact Center Reporting (CCR) - Contac
Replied by: Nick Santilli on 18-10-2011 11:52:17 AM
inova integrates pretty well as a wallboard solution.

But why not just use a permalink and display that in a full screen browser on the screen?


On Oct 18, 2011, at 8:51 AM, Cisco Developer Community Forums wrote:

Michael Miu has created a new message in the forum "Contact Center Reporting":

--------------------------------------------------------------
Hi everyone,

A client of ours was hoping to use CUIC dashboard and have it displayed on a large TV as a wallboard.  Unfortunately the maximum CUIC login session is 4 hours so that will not work.

Are there any options for having UCCE real-time statistics displayed as a wallboard/ticker?  Do we have to write a custom webapp and have it pull data from the HDS?  Any decent third-party UCCE wallboard solutions out there?

Thanks in advance,

Mike
--
To respond to this post, please click the following link:

<http://developer.cisco.com/web/ccr/forums/-/message_boards/view_message/4620799>

or simply reply to this email.

-------------------
Nicholas Santilli
Solutions Developer
-----------------------
nick@msncomm.com<mailto:nick@msncomm.com> | Video
3037344052 | Work
7203525807 | Cell

MSN Communications Inc
20 Inverness Place East
Englewood, CO 80112


[cid:2B594555-A034-4F84-939D-A16B596E0B5E@hsd1.co.comcast.net.]






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