Report to capture Hook Count without any call - Query validation

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Created by: Sivakarthikeyan Velayutham on 23-09-2011 12:04:47 AM
Hi,
   We have to requirement from our customer to capture agents who go off hook without any inbound calls (just to make themself busy and avoid calls).
I would like my SQL to get validated from an expert in this forum.
 
Note: 1) Inbound only contact center
  2) All inbound calls are trans routed
 
select A.EnterpriseName AgentName, T.AgentPeripheralNumber as AgentLoginID, count(*) Hook_Count
from Termination_Call_Detail T, cicm2_awdb..Agent A where
A.PeripheralNumber=T.AgentPeripheralNumber and
DateTime between '2011-09-22 23:30:00' and '2011-09-23 01:00:00' 
and DigitsDialed is null and len (ANI) = 6 and
DNIS is NULL and PeripheralCallType='10' and RouterCallKey='0' and ANI like '55%' and (CallDisposition='7' or CallDisposition='4')
Group by A.EnterpriseName, T.AgentPeripheralNumber
order by count(*) desc


Thanks
Siva

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