AA with cisco Vxml app not transfering

Version 1
    This document was generated from CDN thread

    Created by: carlos edwin rodriguez cuevas on 22-09-2011 02:02:27 PM
    hi,
     
    i'm trying to use a Auto Attendant (AA) with cisco 2801 version 12.4(20)T6 with VXML App.
     
    when i dial the AA it promt me with the Audio file everything Ok but when i enter the Digit 1 or whatever the call Drops.
     
    here i have a trace:
     

    <vxml>
       URI(abs):http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do?
       scheme=http
       host=beehive.proseguros.com.do
       port=80
       path=/voice-servlet/aa/view/Proseguros.do
       query=
       base=
       URI(abs):http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do?
       scheme=http
       host=beehive.proseguros.com.do
       port=80
       path=/voice-servlet/aa/view/Proseguros.do
       query= lang=none version=2.0
    *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_form_proc:
    *Sep 22 15:36:03.475:  <form>: id=xfer_0   scope=dialog
    *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_form_init:
       current scope: dialog
       vxml_counter_reset:
    *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_expr_eval:
       expr=(var xfer)
    *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_jse_global_switch:
       switch to scope(dialog)
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select:
       Status=VXML_STATUS_OK,
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select:
        AsyncStatus=VXML_STATUS_OK
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_transfer_proc:
          <transfer>: ref_count=0
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_item_attrs_proc:
       name=xfer
       URI(abs):tel:+5012
       scheme=tel
       path=+5012 bridge=0 connecttimeout=0 maxtime=0 desttype=-1 destplan=-1 anitype=-1 aniplan=-1 anipi=-1, anisi=-1 rdntype=-1 rdnplan=-1 rdnpi=-1, rdnsi=-1, redirectreason=-1
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_play_prompts: Enter
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_play_prompts: Exit
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_transfer_proc:
       GTD not present in <transfer>
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_generic_digit_collect: Enter
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_vapp_placecall:
       dest tel:+5012 timeout 0 maxlength 0, longpound 1, newguid 0 hoString NULL type=0
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_vapp_gain_control_default:
     
    *Sep 22 15:36:03.479: //7952//AFW_:/vapp_gain_control_default:
    *Sep 22 15:36:03.479: //7952//AFW_:/vapp_placecall:
    *Sep 22 15:36:03.479: //7952//AFW_:/vapp_sendevent:   Name: transfer, SessionEvent: TRUE
    *Sep 22 15:36:03.479: //7952//AFW_:/vapp_sendevent: event-name: vxml.session.transfer
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_vapp_placecall: Exit
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_cancel_hotword:
     
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_transfer_proc: Exit
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_elem_proc:
     (40) Status not OK, exit@9899
    *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select:
       loop cnt=1,
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_formitem_select:
     (40) Status not OK, exit@5405
    *Sep 22 15:36:03.479: //-1//VXML:/vxml_form_proc:
     (40) Status not OK, exit@5537
    *Sep 22 15:36:03.483: //-1//VXML:/vxml_elem_proc:
     (40) Status not OK, exit@9899
    *Sep 22 15:36:03.483: //-1//VXML:/vxml_vxml_proc:
     (40) Status not OK, exit@10105
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_load_immediate_done:
       sidp->status=40
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_throw_error_session_event:
       async_status=40
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_event_proc:
          <event>: event=connection.disconnect.transfer status=0
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_expr_eval:
       expr=(var _event='connection.disconnect.transfer')
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_expr_eval:
       expr=(var _message=undefined)
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_default_event_handler:
       use default event handler
    *Sep 22 15:36:03.483: //7952//AFW_:/vapp_session_exit_event_name: Exit Event connection.disconnect.transfer
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_load_immediate_done:
       sidp->status=10
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_start:
       vxmlhandle=65A0BFA0 vapphandle=66545360 status=0 async_status=10
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_throw_error_session_event:
       async_status=10
    *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_vapp_terminate:
       vapp_status=0 ref_count 2
    *Sep 22 15:36:03.483: //-1//VXML:/vxml_vapp_terminate: ref_count > 0, exit@3061
    *Sep 22 15:36:03.487: //-1//VXML:/vxml_start: Exit
    *Sep 22 15:36:03.487: //-1//VXML:/vxml_start: Exit
    *Sep 22 15:36:03.487: //7952//AFW_:/vapp_checksessionstate:
    *Sep 22 15:36:03.487: //7952//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
    *Sep 22 15:36:03.487: //7952//VXML:/Dialog_VxmlDialogEvent: event-name: vxml.session.transfer
    *Sep 22 15:36:03.487: //7952//VXML:/VxmlPlacecall:
    *Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall:
    *Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall: GTD to CallSetup= 0x0
    *Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall:  transfer_mode=, CSMode=0
    *Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone:
    *Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: Setup done status  = CS_NO_RESOURCE
    *Sep 22 15:36:03.491: //7952/454501800000/VXML:/vxml_placecall_done:
       duration=0 status=F async_status=10
    *Sep 22 15:36:03.491: //7952/454501800000/VXML:/vxml_vapp_terminate:
       vapp_status=0 ref_count 1
    *Sep 22 15:36:03.491: //7952//AFW_:/vapp_terminate:
    *Sep 22 15:36:03.491: //7952//AFW_:/AFW_M_VxmlModule_Terminate:
    *Sep 22 15:36:03.491: //7952//AFW_:/vapp_checksessionstate:
    *Sep 22 15:36:03.491: //7952//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
    *Sep 22 15:36:03.491: //-1//VXML:/vxml_destroy: Enter
    *Sep 22 15:36:03.499: //-1//VXML:/vxml_crc_verify_element_tree: 80 crc verified
    *Sep 22 15:36:03.499: //7952/454501800000/VXML:/vxml_tree_delete:
       vxmlp=657CF2E4, usage_cnt=1 url=http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do?
    *Sep 22 15:36:03.499: vxml_tree_delete:mem_mgr_mempool_free: mem_refcnt(66F3A368)=0 - mempool cleanup
    *Sep 22 15:36:03.499: //7952/454501800000/VXML:/vxml_session_delete:
     
     
     
    *Sep 22 15:36:03.499: vxml_session_delete:mem_mgr_mempool_free: mem_refcnt(66F0D858)=0 - mempool cleanup
    *Sep 22 15:36:03.499: vxml_session_delete:mem_mgr_mempool_free: mempool=NULL
    *Sep 22 15:36:03.499: //-1//VXML:/vxml_destroy: Exit
    *Sep 22 15:36:03.499: //-1//VXML:/vxml_vapp_terminate: Exit
    *Sep 22 15:36:03.499: //-1//VXML:/vxml_placecall_done: Blind transfer, exit@5937
    *Sep 22 15:36:03.499: //7952//AFW_:/vapp_session_send: Call already disconnected - vxml tree not found
    *Sep 22 15:36:03.503: //-1//AFW_:HN6C144D34:/AFW_M_VxmlModule_Free:
    *Sep 22 15:36:03.503: MOD[VxmlModule_66545360_0_1813269812]     ( )
     
     
    I attached a full trace too.
     
    thanks.

    Subject: RE: AA with cisco Vxml app not transfering
    Replied by: Raghavendra Gutty Veeranagappa on 23-09-2011 02:40:51 AM
    Hi Carlos,

    *Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: Setup done status  = CS_NO_RESOURCE

    From the log, it shows outbound call setup is failed due to "allow-connections" config is not defined.

    The following config may help to resolve the issue:

    voice service voip
    allow-connections sip to sip
    allow-connections h323 to sip
    allow-connections h323 to h323
    allow-connections sip to h323

    Thanks,
    Raghavendra

    Subject: RE: AA with cisco Vxml app not transfering
    Replied by: carlos edwin rodriguez cuevas on 23-09-2011 08:19:45 AM
    Thanks it work! great.

    Subject: RE: AA with cisco Vxml app not transfering
    Replied by: Oleksandr Zasimovich on 15-11-2011 06:54:06 AM
    Thanks it work! great.


    Please, could you help me?
    How can I reduce the waiting time connection to the operator after the end of IVR?
    Thanks!!