Webview Outbound Option reports for CUIC 8.5.2

Version 1
    This document was generated from CDN thread

    Created by: Luis Yrigoyen on 30-08-2011 10:08:34 AM
    CUIC doesn't have any Outbound Option reports so you can import the webview reports straight in.

    The webview reports can be imported straight into CUIC without any modifications:

    Just copy the query from the srd file.  The query string is between the "retrieve=" and " arguments="
    Create the report definition and set the Query Type as "Anonymous Block", choose your data source real time or historical.
    Paste the query string and don't change anything.
    Click on Create Parameters (3 parameters will be created)
    Change the @end_date and the @start_date parameters to DATETIME
    Change the other parameter to DECIMAL
    Click Create Fields (the fields will be created)
    Click on the Parameters Tab
    Select the DECIMAL parameter
    Click Edit
    On the Value List drop down choose the corresponding value list (i.e. if you DECIMAL parameter was @agtteam_list then choose the Agent Teams value list)
    Click Update Field
    You can now play with the fields' formats and footers.
    Create the Report and do your groupings (i.e. for an agent reports you would want two groupings 1 = Team Names, 2 = Agent Names.

    these steps have worked for me so far in importing 15 webview reports to CUIC 8.5.2 including the outbound option reports.

    Attached are a couple of sample reports.

    Subject: RE: Webview Outbound Option reports for CUIC 8.5.2
    Replied by: Larissa Dassow on 26-01-2012 05:04:14 PM
    Does this apply to the Standard or Premium version of CUIC?
     

    Subject: RE: Webview Outbound Option reports for CUIC 8.5.2
    Replied by: Carmen Logue on 06-02-2012 03:17:32 PM
    Note that we have posted Outbound reports for CUIC under the Documentation are of this Developer Community here (you need to be logged in with your cisco.com ID):

    http://developer.cisco.com/web/ccr/docs/-/document_library/view/4594616

    These reports can be imported into Premium or Standard CUIC


    You will need the Premium version of CUIC to work in the Report Definition as described in the earlier post.

    Subject: RE: Webview Outbound Option reports for CUIC 8.5.2
    Replied by: THENU ALAGAPPAN on 06-02-2012 04:30:54 PM
    Carmen,
    Does this mean, these Outbound Option templates are Cisco supported (that is if any issues can we reach out to Cisco TAC similar to out of the box CUIC Templates)?
     
    Thanks,
    Thenu
     
    Note that we have posted Outbound reports for CUIC under the Documentation are of this Developer Community here (you need to be logged in with your cisco.com ID):

    http://developer.cisco.com/web/ccr/docs/-/document_library/view/4594616

    These reports can be imported into Premium or Standard CUIC


    You will need the Premium version of CUIC to work in the Report Definition as described in the earlier post.


    Subject: RE: Webview Outbound Option reports for CUIC 8.5.2
    Replied by: Gerard O'Rourke on 29-06-2012 05:56:11 AM
    Luis,

    You details on converting Webview to CUIC reporting are very helpful.
    But I have two queries for you?

    1) I cannot find any of the Webview 'Agent by Agent' Reports templates?
    they don’t seem to be located in C:\icm\custom

    For example the 'Agent State Trace Detail by Events' Agent06 report.
    Any ideas on how to convert this to CUIC or where the Webview SQL query for this can be found?

    2) I looked at your Agteam03 (Agent Logout Status) report, which you converted from Webview to CUIC.
    But looking at the SQL in the Report Definition, its very different from the one in the Webview report.
    So is it the case that with some of the Webview reports you have to modify the SQL substantially to get it to work?

    Gerard

    Subject: RE: Webview Outbound Option reports for CUIC 8.5.2
    Replied by: Luis Yrigoyen on 29-06-2012 09:30:20 AM
    1. Are you sure that's the correct name "Agent06"? I can't find it either.  I see a peragt06 which is the description says "Table of agent states and call detail events for agents with agent state trace enabled. release 10"
    I could convert it for you if you find it.

    2. yes, I rewrote the Agteam03.  I didn't like the Webview nor the CUIC stock report.

    Subject: RE: Webview Outbound Option reports for CUIC 8.5.2
    Replied by: Chris Anderson on 15-10-2012 06:20:27 PM
    Carmen Logue:
    Note that we have posted Outbound reports for CUIC under the Documentation are of this Developer Community here (you need to be logged in with your cisco.com ID):

    http://developer.cisco.com/web/ccr/docs/-/document_library/view/4594616

    These reports can be imported into Premium or Standard CUIC


    You will need the Premium version of CUIC to work in the Report Definition as described in the earlier post.

     
    I get sent to an error page stating that I am forbidden from accessing when I try to download any of the docs at the link below.  I'm logged in and have downloaded from here before.