Summary Templates not returning all teams

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Created by: Curtis Saunders on 24-08-2011 09:36:31 PM
Hi there,

We recently upgraded to 8.5.2  and I have imported the Summary Templates.  I began testing these last week and after some playing around managed to get some of these reports to return our needs and saved these modified versions. However, since then the reports I saved and the summary templates no longer work. I am getting the error ¿Dataset status is Failed¿ for the saved reports and only one teams results returned for the original imported summary reports, when I select all teams (eg Agent Team Historical All Feilds Daily). Can anyone assist?
 
Thanks
Curtis
 

Subject: Re: New Message from Curtis Saunders in Contact Center Reporting (CCR) - Co
Replied by: Ramprasad Rathod on 24-08-2011 10:00:46 PM
Go to the report defenition of that report and re-create the fields and save it. It should work

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, August 25, 2011 07:06 AM
To: cdicuser@developer.cisco.com <cdicuser@developer.cisco.com>
Subject: New Message from Curtis Saunders in Contact Center Reporting (CCR) - Contact Center Reporting: Summary Templates not returning all teams

Curtis Saunders has created a new message in the forum "Contact Center Reporting":

--------------------------------------------------------------
Hi there,

We recently upgraded to 8.5.2  and I have imported the Summary Templates.  I began testing these last week and after some playing around managed to get some of these reports to return our needs and saved these modified versions. However, since then the reports I saved and the summary templates no longer work. I am getting the error ¿Dataset status is Failed¿ for the saved reports and only one teams results returned for the original imported summary reports, when I select all teams (eg Agent Team Historical All Feilds Daily). Can anyone assist?

Thanks
Curtis

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Subject: RE: Summary Templates not returning all teams
Replied by: Luis Yrigoyen on 02-09-2011 10:12:40 AM
Curtis,
Did you get this resolved?

When you select the teams you dont get back all the teams or all the agents in a team?

Thnaks

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