Error importing report templates

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Created by: Luis Yrigoyen on 10-08-2011 05:02:59 PM
Hi,
Im running CUIC 8.0
premium and I get the following error when I try to import my own
exported reports and cisco's report files (the files are xml):
 
"Import could not be completed: Unexpected error. This has been logged in the server logs. Please contact Cisco support"
 
Does anybody know what this means?
How do I access / read the log files?
 
 
thanks

Subject: RE: Error importing report templates
Replied by: Luis Yrigoyen on 11-08-2011 09:09:16 AM
figured it out.

The templates are for 8.0.4 and up. Im running 8.0.1.

The templates call for enabling permalinks which are not supported in 8.0.1.

To import the templates just delete the following xml entry from the templates:

<enablePermalink>true</enablePermalink>

Subject: RE: New Message from Luis Yrigoyen in Contact Center Reporting (CCR) - Cont
Replied by: Ramprasad Rathod on 18-08-2011 05:47:09 AM
Use Mozilla it works.

On internet explorer they are some settings has to be changed on the Registry

Ram

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, August 11, 2011 2:33 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Luis Yrigoyen in Contact Center Reporting (CCR) - Contact Center Reporting: Error importing report templates

Luis Yrigoyen has created a new message in the forum "Contact Center Reporting":

--------------------------------------------------------------
Hi,
Im running CUIC 8.0
premium and I get the following error when I try to import my own
exported reports and cisco's report files (the files are xml):

"Import could not be completed: Unexpected error. This has been logged in the server logs. Please contact Cisco support"

Does anybody know what this means?
How do I access / read the log files?


thanks
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