CCNException: deviceDataPassThroughRequest

Version 1
    This document was generated from CDN thread

    Created by: Richard Rhinehart on 06-07-2011 03:18:46 PM
    Hello,
     
    I have phone service that is using the callerInfo sample from the sdk. I've adapted the code and have had some success.  The purpose of the app is to do a name look up on the phone and then push the name in xml to the ringing device. This works great when a call is directly made to a device. However, when a call comes into the 800 number for the call center it gets assigned to the ivr port and then in my code i try to send to that port however I get the following error. CCNException not handled:com.cisco.cti.client.CCNException: deviceDataPassThrough request failed . Is there anyway around this?
     
    Any help would be greatly appreciated.
     
    Thanks,
    Rick