cuic 8

Version 1
    This document was generated from CDN thread

    Created by: Muath Khriesat on 01-07-2011 07:32:08 AM
    I installed CUIC 8.0 and represent in dashboard:
    1)the Agent real time report
    2)Calls in Queue : Call in queue now , Longest calls in queue
    3)Helpdesk performance today: Call type name,offered,Answered, Ans SL,abandoned, Abd AS
    all above reports i represent it as tables except first one i use a graph templet to represent it( as you know this temp already in CUIC)
    the issue now that my customer want to represent the other reports as graph not tables , is this possible? is it supported?
     
    thanks

    Subject: RE: cuic 8
    Replied by: Muath Khriesat on 04-07-2011 02:25:28 AM
    Dear Joey,
    thanks for your answer,

    hello I know this options, i tried to use it for the Calls in Queue and Helpdesk performance today report, but no luck,,
    could you please give me a steps to do it? or if you have this templete please share it , its very important to close a project , appreciate your help..

    Thanks

    Subject: RE: cuic 8
    Replied by: Joey Wang on 03-07-2011 10:23:43 PM
    You can do this,
    There are three types of views: Grids, Charts, and Gauges, there is "Edit Views" button in edit report page, you can create graphic view by this function
     

    Subject: RE: cuic 8
    Replied by: Joey Wang on 03-07-2011 10:27:49 PM
    You can do this,
    There are three types of views: Grids, Charts, and
    Gauges, there is "Edit Views" button in edit report page, you can create
    graphic view by this function

    Subject: RE: cuic 8
    Replied by: Joey Wang on 04-07-2011 03:44:41 AM
    I think you should know how to get to edit report function,
    1,after you open the edit report page, you can see a "Edit Views" button on the top of the page, click on the button will open "Edit Views" page
    2,when the "Edit View" page is open, you can see a "Create" button on the top of the page,  click on the button will show a list with "Chart,Gauge and Grid", you choose Chart, then follow the steps, i think you can finish the follow up actions
     
     
     
     
     
     

    Subject: RE: cuic 8
    Replied by: Muath Khriesat on 04-07-2011 04:30:20 AM
    HEllo,
    yes i did but always recieved:::
    Gauge value update failed. The footer value is null or not a number.

    please advice

    Subject: RE: cuic 8
    Replied by: Joey Wang on 04-07-2011 04:37:07 AM
    I think you can find the reason in the following Link:
    http://docwiki.cisco.com/wiki/Charts_and_Gauges:_Gauge_value_update_failed._The_footer_is_null_or_not_a_number.