cuic 8

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Created by: Muath Khriesat on 01-07-2011 07:32:08 AM
I installed CUIC 8.0 and represent in dashboard:
1)the Agent real time report
2)Calls in Queue : Call in queue now , Longest calls in queue
3)Helpdesk performance today: Call type name,offered,Answered, Ans SL,abandoned, Abd AS
all above reports i represent it as tables except first one i use a graph templet to represent it( as you know this temp already in CUIC)
the issue now that my customer want to represent the other reports as graph not tables , is this possible? is it supported?
 
thanks

Subject: RE: cuic 8
Replied by: Muath Khriesat on 04-07-2011 02:25:28 AM
Dear Joey,
thanks for your answer,

hello I know this options, i tried to use it for the Calls in Queue and Helpdesk performance today report, but no luck,,
could you please give me a steps to do it? or if you have this templete please share it , its very important to close a project , appreciate your help..

Thanks

Subject: RE: cuic 8
Replied by: Joey Wang on 03-07-2011 10:23:43 PM
You can do this,
There are three types of views: Grids, Charts, and Gauges, there is "Edit Views" button in edit report page, you can create graphic view by this function
 

Subject: RE: cuic 8
Replied by: Joey Wang on 03-07-2011 10:27:49 PM
You can do this,
There are three types of views: Grids, Charts, and
Gauges, there is "Edit Views" button in edit report page, you can create
graphic view by this function

Subject: RE: cuic 8
Replied by: Joey Wang on 04-07-2011 03:44:41 AM
I think you should know how to get to edit report function,
1,after you open the edit report page, you can see a "Edit Views" button on the top of the page, click on the button will open "Edit Views" page
2,when the "Edit View" page is open, you can see a "Create" button on the top of the page,  click on the button will show a list with "Chart,Gauge and Grid", you choose Chart, then follow the steps, i think you can finish the follow up actions
 
 
 
 
 
 

Subject: RE: cuic 8
Replied by: Muath Khriesat on 04-07-2011 04:30:20 AM
HEllo,
yes i did but always recieved:::
Gauge value update failed. The footer value is null or not a number.

please advice

Subject: RE: cuic 8
Replied by: Joey Wang on 04-07-2011 04:37:07 AM
I think you can find the reason in the following Link:
http://docwiki.cisco.com/wiki/Charts_and_Gauges:_Gauge_value_update_failed._The_footer_is_null_or_not_a_number.
 
 

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