UCCX 5.0 Historical Report Customer Data Warehouse

Version 1
    This document was generated from CDN thread

    Created by: CHRIS GRANLUND on 10-06-2011 04:48:43 PM
    The limit on my UCCX 5.0 server database is 2GB (SQL MSDE) I am able to create a data warehouse on a SQL 2010 server.  Is it possible to access the data warehouse using Cisco Historical Reports application?  I have created a user with reporting permissions but unable to connect to the data warehouse
     
     

    Subject: RE: New Message from CHRIS GRANLUND in Contact Center Reporting (CCR) - Con
    Replied by: Paige Delk on 10-06-2011 05:14:36 PM
    You can access it -  3rd party reporting tools do the same thing.  Check out the document references below -



    The HR Administrator and Developer guide for your release here:

    http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

    Have a look at the chapter that covers creating a custom report for how to setup a DSN to access the database



    and



    The Administration guide for your release here:

    http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

    In 8.0 and above, it's Chapter 20 (specifically pertaining to wallboard application connections) for more information.  If you have a different version, just do a search on Wallboard.







    Paige Delk | CISCO Consulting Systems Engineer | 408.894.1471 single number reach



    From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
    Sent: Friday, June 10, 2011 4:49 PM
    To: cdicuser@developer.cisco.com
    Subject: New Message from CHRIS GRANLUND in Contact Center Reporting (CCR) - Contact Center Reporting: UCCX 5.0 Historical Report Customer Data Warehouse



    CHRIS GRANLUND has created a new message in the forum "Contact Center Reporting":

    --------------------------------------------------------------
    The limit on my UCCX 5.0 server database is 2GB (SQL MSDE) I am able to create a data warehouse on a SQL 2010 server.  Is it possible to access the data warehouse using Cisco Historical Reports application?  I have created a user with reporting permissions but unable to connect to the data warehouse


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    Subject: RE: UCCX 5.0 Historical Report Customer Data Warehouse
    Replied by: Ronald Reif on 10-10-2011 05:22:34 PM
    If you are interested in looking at our 3rd Party solution - please let me know.  Sorry if I am late to the dance.

    Ron Reif
    651-635-2822