Error description of RouterErrorCode of Route_Call_Detail table

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Created by: Ashwin Srigiri on 02-06-2011 07:35:12 AM
Hi All
 
         Wanted to map the RouterErrorCode  of Route_Call_Detail table to the Error messages , but not able to find the error description in the Help Schema or in reporting guide or trouble shooting guide .
 
There are many error code like 62 , 499, 489 but not able to get the error description . can any one please point me where i can find all the error code and there error messages ?

Subject: RE: New Message from Ashwin Srigiri in Contact Center Reporting (CCR) - Con
Replied by: Paige Delk on 02-06-2011 07:52:09 AM
Have you checked the on-line help for UCCE/ICM?





Paige Delk | CISCO Consulting Systems Engineer | 408.894.1471 single number reach



From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, June 02, 2011 7:35 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Ashwin Srigiri in Contact Center Reporting (CCR) - Contact Center Reporting: Error description of RouterErrorCode of Route_Call_Detail table



Ashwin Srigiri has created a new message in the forum "Contact Center Reporting":

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Hi All

         Wanted to map the RouterErrorCode  of Route_Call_Detail table to the Error messages , but not able to find the error description in the Help Schema or in reporting guide or trouble shooting guide .

There are many error code like 62 , 499, 489 but not able to get the error description . can any one please point me where i can find all the error code and there error messages ?
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To respond to this post, please click the following link:

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or simply reply to this email.

Subject: RE: Error description of RouterErrorCode of Route_Call_Detail table
Replied by: Ashwin Srigiri on 03-06-2011 12:11:48 AM
Have checked all these below documents

1)    Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted
        in this document it is mentioned that the details are present in this document
      

Error code from the CallRouter process. For information about aspecific Router ErrorCode, refer to the Error Messages section of
RouterErrorCodethe Serviceability Best Practices Guide for Cisco UnifiedICM/Contact Center Enterprise & Hosted .

2) Serviceability Best Practices Guide for Cisco UnifiedICM/Contact Center Enterprise & Hosted
      Searched this document but could not find any error messages .

3) After googling i found a link http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a008024d1ef.shtml where they suggest to search it in
1.Select Start > Programs > ICM Admin Workstation > Schema Help

   In the setup what i have i could not find that too ..

I thought it was easy to get the error descriptions , but finding it way to difficult .

Subject: RE: Error description of RouterErrorCode of Route_Call_Detail table
Replied by: Stefanie Liechti on 06-06-2011 02:16:29 AM
Go to the ICM Admin Workstation folder.

Open Glossary

Click on ICM Master Help and then ICM Errors

Set the Category to "Call Router" and put in the error number that you are interested in

https://supportforums.cisco.com/thread/268192

You'll find the ICM Admin Workstation Folder in newer systems most likely under: C:\Documents and Settings\All Users\Start Menu\Programs\Cisco Unified CCE Tools

Subject: RE: Error description of RouterErrorCode of Route_Call_Detail table
Replied by: Ashwin Srigiri on 10-06-2011 10:07:45 AM
Hi
   Thanks for the reply , got the required output.

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