UCCX integration on Sockets

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Created by: Adnan Jafri on 25-04-2011 02:32:48 PM
Hi, We are Gold partners for Cisco. For one of my customers, they want to integrate the UCCX with CRM for screen pop-up. Just wanted to check, if we can integrate the same using TCP/IP socket...by using CTI deveopment kit???

Subject: RE: UCCX integration on Sockets
Replied by: BRETT LOONEY on 28-04-2011 10:14:34 PM
I'm unsure what you're actually asking but if you want to get your application to be notified when an agent receives a call and to get data from CCX - yes you can do that with the CTI development kit.

B.

Subject: RE: UCCX integration on Sockets
Replied by: Adnan Jafri on 02-10-2011 08:24:50 AM
I'm unsure what you're actually asking but if you want to get your application to be notified when an agent receives a call and to get data from CCX - yes you can do that with the CTI development kit.

B.
Hi - Cn you help me where can I get the CTI development kit for do development. Customer already ordered premium licenses, can we get CTI development kit that?

Subject: RE: UCCX integration on Sockets
Replied by: Adnan Jafri on 02-10-2011 08:29:16 AM
Hi - Can you help me on...where can I get the CTI development kit for doing development. Customer already ordered premium licenses, do we get CTI development kit with that?

Subject: RE: New Message from Adnan Jafri in Unified Contact Center Express CTI (UCC
Replied by: David Lender on 03-10-2011 02:09:30 PM
There is no development kit for UCCX CTI.  It is a tcp/ip socket based protocol.  The protocol guide is here http://developer.cisco.com/web/uccxcti/docs

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