UCCX v7 executing SFDC Web Services API

Version 1
    This document was generated from CDN thread

    Created by: Jin Tiam Loh on 24-01-2011 11:54:45 PM
    Hi all,
     
    Salesforce.com (SFDC) exposes their Web Services API for other application to integrate with. I'm planning to use UCCX IVR to triggers these APIs to query/search/etc SFDC data and for screen pop. My understanding is this can be done by creating Java classes which the UCCX IVR can execute. Has this been done before or is this the right approach?
     
    Thanks!
    -JT-

    Subject: RE: New Message from Jin Tiam Loh in Unified Contact Center Express CTI (UC
    Replied by: David Lender on 25-01-2011 09:31:37 AM
    This appears to be a UCCX scripting question not a UCCX CTI protocol question and is therefore outside the scope of this tech center and forum.



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