Back btn in 9971

Version 1
    This document was generated from CDN thread

    Created by: Marwa Ads on 18-01-2011 11:46:28 AM
    Dear All,
    I am developing xml application onCisco IP Phone 9971
    I am using CiscoIPPhoneMenu object and adding my softkeys select, back & exit with my urls per each softkey..
    the default softkeys back and exit at the phone 9971 are still available but not functioning.
    Any one know how can i remove this default softkeys from the phone 9971.
    They are removed by default from all models except the 99xx series.
    thanks ,

    Subject: RE: Back btn in 9971
    Replied by: David Staudt on 18-01-2011 12:08:12 PM
    Can you provide a network packet capture (wireshark) from the phone's switch port of the test scenario, along with a screenshot showing the issue?  So far this behaviour difference hasn't been reported, but I believe engineering will want to be consistent.