List of capabilities provided by UCCX Basic, Premium and Enhanced licenses

Version 1

    Subject: Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC
    Replied by: NALAKA KARIYAWASAM on 14-01-2011 07:53:01 AM
    Hi,
    You can refer to the SRND document for your release. It have a very good
    comparison
    on the product capabilities with different licensing,

    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic00975.gif)
    (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
    nalakak@lk.ibm.com

    Subject: RE: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express C
    Replied by: eGain eGain on 14-01-2011 08:10:01 AM
    Thank you for the quick response. Please can you point me to the SRND document link?

    ________________________________

    From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
    Sent: Thu 1/13/2011 11:53 PM
    To: cdicuser@developer.cisco.com
    Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC


    NALAKA KARIYAWASAM has created a new message in the forum "Unified Contact Center Express CTI (UCCXCTI)":
    --------------------------------------------------------------
    Hi,
    You can refer to the SRND document for your release. It have a very good
    comparison
    on the product capabilities with different licensing,

    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic00975.gif)
    (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
    nalakak@lk.ibm.com
    --
    To respond to this post, please click the following link:
    <http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2904829>
    or simply reply to this email.
    This document was generated from CDN thread

    Created by: eGain eGain on 13-01-2011 08:56:41 PM
    Hi,
     
    Can anyone confirm the list of product capabilities that are available with:
     
    1. UCCX Basic licenses
    2. UCCX Premium licenses
    3. UCCX Enhanced licenses
     
    Thanks.

    Subject: Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC
    Replied by: NALAKA KARIYAWASAM on 14-01-2011 07:53:14 AM
    Hi,
    You can refer to the SRND document for your release. It have a very good
    comparison
    on the product capabilities with different licensing,

    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic00975.gif)
    (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
    nalakak@lk.ibm.com

    Subject: Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC
    Replied by: NALAKA KARIYAWASAM on 14-01-2011 09:15:14 AM
    Hi,

    Pls refer the link;

    http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html


    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic18543.gif)
    (Embedded image moved to file: pic30629.jpg): IBM WTC, #48, Nawam Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic31939.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic07041.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic00319.jpg):
    nalakak@lk.ibm.com



    From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
    To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
    Date: 01/14/2011 01:50 PM
    Subject: New Message from eGain eGain in Unified Contact Center Express
                CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
                RE: New Message from NALAKA KARIYAWASAM in Unified Contact
                Center Express C



    eGain eGain has created a new message in the forum "Unified Contact Center
    Express CTI (UCCXCTI)":
    --------------------------------------------------------------
    Thank you for the quick response. Please can you point me to the SRND
    document link?

    ________________________________

    From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com
    ]
    Sent: Thu 1/13/2011 11:53 PM
    To: cdicuser@developer.cisco.com
    Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center
    Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): Re:
    New Message from eGain eGain in Unified Contact Center Express CTI (UCC


    NALAKA KARIYAWASAM has created a new message in the forum "Unified Contact
    Center Express CTI (UCCXCTI)":
    --------------------------------------------------------------
    Hi,
    You can refer to the SRND document for your release. It have a very good
    comparison
    on the product capabilities with different licensing,

    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic00975.gif)
    (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
    nalakak@lk.ibm.com
    --
    To respond to this post, please click the following link:
    <
    http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2904829
    >
    or simply reply to this email.
    --
    To respond to this post, please click the following link:
    <
    http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2903874
    >
    or simply reply to this email.

    Subject: RE: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express C
    Replied by: eGain eGain on 15-01-2011 01:32:01 AM
    This helped a lot. Thank you very much.



    I have one more outstanding question on CDN -



    Does the CDN agreement provide us the option to run JDBC queries from
    our application to the Cisco Unified Contact Center Express database, in
    order to fetch multi-channel data, outside of what can be obtained using
    UCCX CTI API(s)?



    Thanks,

    Ashwin



    ________________________________

    From: Cisco Developer Community Forums
    [mailto:cdicuser@developer.cisco.com]
    Sent: Friday, January 14, 2011 1:16 AM
    To: cdicuser@developer.cisco.com
    Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center
    Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
    Re: New Message from eGain eGain in Unified Contact Center Express CTI
    (UCC



    NALAKA KARIYAWASAM has created a new message in the forum "Unified
    Contact Center Express CTI (UCCXCTI)":
    --------------------------------------------------------------
    Hi,

    Pls refer the link;

    http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implemen
    tation_design_guides_list.html


    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic18543.gif)
    (Embedded image moved to file: pic30629.jpg): IBM WTC, #48, Nawam
    Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic31939.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic07041.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic00319.jpg):
    nalakak@lk.ibm.com



    From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
    To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
    Date: 01/14/2011 01:50 PM
    Subject: New Message from eGain eGain in Unified Contact Center Express
    CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
    RE: New Message from NALAKA KARIYAWASAM in Unified Contact
    Center Express C



    eGain eGain has created a new message in the forum "Unified Contact
    Center
    Express CTI (UCCXCTI)":
    --------------------------------------------------------------
    Thank you for the quick response. Please can you point me to the SRND
    document link?

    ________________________________

    From: Cisco Developer Community Forums
    [mailto:cdicuser@developer.cisco.com
    ]
    Sent: Thu 1/13/2011 11:53 PM
    To: cdicuser@developer.cisco.com
    Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center
    Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
    Re:
    New Message from eGain eGain in Unified Contact Center Express CTI (UCC


    NALAKA KARIYAWASAM has created a new message in the forum "Unified
    Contact
    Center Express CTI (UCCXCTI)":
    --------------------------------------------------------------
    Hi,
    You can refer to the SRND document for your release. It have a very good
    comparison
    on the product capabilities with different licensing,

    Nalaka Kariyawasam
    Advisory IT Specialist
    IBM Global Services,
    IBM Sri Lanka
    (Embedded image moved to file: pic00975.gif)
    (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam
    Mawatha,
    Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
    94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
    :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
    nalakak@lk.ibm.com
    --
    To respond to this post, please click the following link:
    <
    http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2
    904829
    >
    or simply reply to this email.
    --
    To respond to this post, please click the following link:
    <
    http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2
    903874
    >
    or simply reply to this email.
    --
    To respond to this post, please click the following link:
    <http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/
    2904892>
    or simply reply to this email.

    Subject: RE: New Message from eGain eGain in Unified Contact Center Express CTI (UCC
    Replied by: David Lender on 19-01-2011 03:42:35 PM
    CDN only covers UCCX CTI protocol.  It does not cover communication with the UCCX database.

    Subject: RE: List of capabilities provided by UCCX Basic, Premium and Enhanced licen
    Replied by: Leonardo Oliveira on 04-08-2013 07:42:21 PM