CiscoIpPhoneStatusFile not cleared on logout with 89XX 99XX

Version 1
    This document was generated from CDN thread

    Created by: Jean-Marc Lacoste on 14-01-2011 12:09:47 PM
    CiscoIpPhoneStatusFile is now supported on 89XX and 99XX IP Phones with firmware 9.0.4. However, there is an issue, when login out in extension mobility, the status banner is not cleared as on the other IP Phones.
     
    It is not easy to get an event when the user logout although monitoring the IP Phone by JTAPI. So the workaround is quite complex.
     
    Is it going to be fixed ? 

    Rgds,
    jmlacoste
     
     

    Subject: RE: CiscoIpPhoneStatusFile not cleared on logout with 89XX 99XX
    Replied by: David Staudt on 14-01-2011 05:00:04 PM
    Sounds like a behaviour difference possibly due to differences in the system/app architecture, and the 'correct' behaviour is not documented AFAIK, but we can probably get it considered as a defect.  Can you provide a network packet capture (i.e. Wireshark) from the back of the phone with the following sequence:
     
    - Using 89xx or 99xx phone (please provde model and firmware version)
    - Reboot phone
    - Login E/M
    - Do whatever you do to display the Status object
    - Logout E/M
    - Grab a phone screenshot phone http://phone_ip/CGI/Screenshot
     
    Please do the same for a working phone (pls note model/version) for comparison.

    Subject: RE: CiscoIpPhoneStatusFile not cleared on logout with 89XX 99XX
    Replied by: Jean-Marc Lacoste on 14-01-2011 07:43:17 PM
    Please find attached a ZIP file with the required wireshark logs and the IP Phone screen shot.
     
    The model tested was a 9951, firmware 9.1.1, IP address 192.168.0.14.
     
    I did not have time to do the job with a 79XX phone but I garantee the banner status is cleared on these phones.
     
    Thanks and regards,
     
    jmlacoste

    Subject: RE: CiscoIpPhoneStatusFile not cleared on logout with 89XX 99XX
    Replied by: David Staudt on 21-01-2011 05:13:57 PM
    Thanks for the details, engineering has confirmed this as a new defect, and CSCtl80268 has been created for tracking.