SoftKey:Exit in IPPhoneText on 6941 phone

Version 1
    This document was generated from CDN thread

    Created by: Alexander Anoshin on 14-01-2011 09:13:58 AM
    Hi!
     
    We have a problem with SoftKey:Exit command. I have tried to send same xml by JTAPI sendData function and as answer on phone http request. In all cases xml displayed correctly, but:
     
    1. if this xml was send by sendData, button with URL "SoftKey:Exit" works fine
    2. if this xml was an answer on phone http request, button with url "SoftKey:Exit" do nothing!
     
    XML:
     

    <CiscoIPPhoneText>
      <SoftKeyItem>
        <Name>ggg</Name>
        <URL>SoftKey:Exit</URL>
        <Position>1</Position>
      </SoftKeyItem>
      <Title>mmm</Title>
      <Text>dfjk</Text>
    </CiscoIPPhoneText>

     
    Please, help!

    Subject: RE: SoftKey:Exit in IPPhoneText on 6941 phone
    Replied by: David Staudt on 14-01-2011 05:14:54 PM
    This sounds like a defect.  Can you confirm that you are running the latest firmware load, and the model/firmware version?  If you're on the latest, please attach a network packet capture from the back of the phone with this sequence:
     
    - Reboot phone
    - Perform the JTAPI version of the test
    - Perform the HTTP version of the test
     
     

    Subject: RE: SoftKey:Exit in IPPhoneText on 6941 phone
    Replied by: Alexander Anoshin on 16-01-2011 11:26:50 PM
    After posting my first message in this topic i've changed phone firmware from 9.0.3  to 9.1.1. After that everything works fine. I've changed firmware back to 9.0.3 and it works fine again! i've reproduced this defect about 30 times before loaded firmware 9.1.1 but now i cannot reproduce it.

    Subject: RE: SoftKey:Exit in IPPhoneText on 6941 phone
    Replied by: Alexander Anoshin on 18-01-2011 04:52:36 AM
    I've reproduced this bug again on 9.0.3 firmware. I am using this firmware because we use CCM 7.1.4. This is the latest firmware for this CCM version. 
    This is more common bug that i excpected. When phone ringing, softkeys like "Exit" does nothing in all phone menus like Services, Directory, etc. I think Softkey:Exit button in my application does not work for same reason. 
     
    Please, help!