Newbie Question - Cisco B-ACD TCL Scripts

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    This document was generated from CDN thread

    Created by: Michael Lee on 20-12-2010 09:47:43 AM
    Hi all,
     
    I've been reading through the forums and reviewing the Cisco B-ACD IVR Scripts and I'm wondering what command is used to write the text message "Calls in Queue" x when there are several calls in the Queue of the B-ACD script?
     
    I can't see any command to write to the phone message area in the programing guides either
     
    Can someone please advise?
     
    Thanks In advance.

    Subject: RE: Newbie Question - Cisco B-ACD TCL Scripts
    Replied by: Raghavendra Gutty Veeranagappa on 20-12-2010 10:54:56 AM
    Hi michael,
     
    There is no such TCL command to write a text message to phone.
     
    Thanks,
    Raghavendra
     

    Subject: RE: Newbie Question - Cisco B-ACD TCL Scripts
    Replied by: Yaw-Ming Chen on 20-12-2010 04:43:22 PM
    It's IOS writing that. IOS knows how many call in the queue.
     
    Thanks !

    Subject: RE: Newbie Question - Cisco B-ACD TCL Scripts
    Replied by: Siarhei Tupikau on 03-06-2011 02:43:59 AM
    How can I inform IOS in my own TCL script how many calls are waiting in the queue?

    Subject: RE: Newbie Question - Cisco B-ACD TCL Scripts
    Replied by: Siarhei Tupikau on 03-06-2011 07:08:53 AM


    How can I inform IOS in my own TCL script how many calls are waiting in the queue?



    Hi Siarheri,
     
    As of now, i don't think there is way to communicate with IOS from TCL-IVR Script.
     
    Thanks,
    Raghavendra

     
    Hi Raghavendra,
     
    thanks for the answer.
     
    How in that case IOS gets to know that there are calls in the queue and they can be displayed?
     
     

    Subject: RE: Newbie Question - Cisco B-ACD TCL Scripts
    Replied by: Raghavendra Gutty Veeranagappa on 03-06-2011 05:33:59 AM
    How can I inform IOS in my own TCL script how many calls are waiting in the queue?


    Hi Siarheri,
     
    As of now, i don't think there is way to communicate with IOS from TCL-IVR Script.
     
    Thanks,
    Raghavendra

    Subject: RE: Newbie Question - Cisco B-ACD TCL Scripts
    Replied by: Yaw-Ming Chen on 03-06-2011 10:28:18 AM
    We can not inform IOS.

    We configure ephone-hunt in IOS, of cause IOS has a way to know how many calls in hunt-group (queue)

    Thanks !