Tcl IVR communication with PC

Version 1
    This document was generated from CDN thread

    Created by: Pawel Bialoszewski on 18-11-2010 12:23:33 AM
    Hi Everybody,
     
    I'm new to all Cisco software and hardware stuff ( I was usign only Linsys routers) . I tried to pull out some information about using IVR in Cisco telephony based hardware. I've found out that there's Tcl, and it can communicate with IP based Telephones. But what i'm interesed in is using Cisco gateway via Tcl IVR with PC's with installed some(?) software on it as a IP Telepnes. Maybe that I'm new to the topic, but I couldn't even find if this possible or not. I would kindly like to ask You for help. Thanks in advance!

    Subject: RE: Tcl IVR communication with PC
    Replied by: Yaw-Ming Chen on 18-11-2010 12:27:55 AM
    Cisco Tcl IVR API can only be used ON the Cisco Voice Gateway not like other SDK works on Application server like PC.
    Is this what you like to know ?
     
    Thanks !
     

    Subject: RE: Tcl IVR communication with PC
    Replied by: Pawel Bialoszewski on 18-11-2010 04:34:00 PM
    Cisco Tcl IVR API can only be used ON the Cisco Voice Gateway not like other SDK works on Application server like PC.
    Is this what you like to know ?
     
    Thanks !
     

    Hm, probably not. I rather would like to know if  with cisco gateway and IP phone as a leg i can replace this leg with PC. I assume that this PC should have installed some software that can communicate with for example mentioned earlier gateway Via Tcl IVR.

    Subject: RE: Tcl IVR communication with PC
    Replied by: Yaw-Ming Chen on 18-11-2010 04:51:17 PM
    Do you mean softphone on PC ?
     
    Think in this way, whatever can communicate wirh Cisco Voice Gateway might  be able to trigger Tcl.
     
    So, yes thta's is possible. But Tcl script itself has to be on Voice Gateway.
     
    Thanks,
     
    Yawming

    Subject: RE: Tcl IVR communication with PC
    Replied by: Pawel Bialoszewski on 18-11-2010 05:03:36 PM
    Yes, this is what i need and i what i thought about. I need something that might be able to trigger Tcl. I thought about solution with PC and installed some softphone on it. Now, what i need is something that can understand a Tcl from PC side. And something that Tcl is albe to connect with ('software brigde' on PC). Maybe Cisco has its own solution that can put toghether PC and Cisco Voice Gateway ? Do You have some idea about it?

    Subject: RE: Tcl IVR communication with PC
    Replied by: Pawel Bialoszewski on 20-11-2010 09:06:05 PM
    Hey, is there anybody who can give me a clue? I would be grateful!

    Subject: RE: Tcl IVR communication with PC
    Replied by: Yaw-Ming Chen on 22-11-2010 06:06:08 PM
    You can use any SIP client to call in CME. If you can ring a ohone you can trigger Tcl script.
     
    Thanks !