Returning from a vxml application to ICM

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    This document was generated from CDN thread

    Created by: David Keith on 30-09-2010 02:42:07 PM
    I have a menu system in ICM that has an option which send the caller to a vXML script.  The vXML script runs successfully but when the script is compete and the <exit/> tag is executed the call is disconnected rather than being returned to the next step in ICM.
    Is there something I need to configure on ICM, or perhaps return a variable with the vXML <exit/> tag, for the call to continue in ICM when it has completed the vXML script?

    Subject: RE: Returning from a vxml application to ICM
    Replied by: David Keith on 01-10-2010 12:10:28 PM
    Thanks Raghavendra, I have tried using <return/> but unfortunately my vXML app has several <form> elements and moves through them in different directions depending on user input.  So when I call <return/> it redirects me back to the previous <form>.  Any more suggestions?

    Subject: RE: Returning from a vxml application to ICM
    Replied by: Raghavendra Gutty Veeranagappa on 01-10-2010 12:52:11 PM
    Hi David Keith,
     
    you can try adding <return> elements at all exit points in the document.
     
    Thanks,
    Raghavendra

    Subject: RE: Returning from a vxml application to ICM
    Replied by: Raghavendra Gutty Veeranagappa on 01-10-2010 10:31:53 AM
    Hi David Keith,
     
    Please use <return> tag instead of <exit> tag, when the VXML script is complete
     
    Thanks,
    Raghavendra