Event / Field Mapping between JTAPI and UCCXCTI

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    This document was generated from CDN thread

    Created by: Stephan Steiner on 29-09-2010 03:55:03 PM
    If you have previously worked with a CTI interface, parts of UCCXCTI look pretty familiar. The events even have similar names.
    So I'm wondering, is there any documentation as to how JTAPI operations translate into UCCXCTI and vice versa? Also, field mappings would be very useful - for instance I'm wondering whether there's a way to associate the call identifier in JTAPI and UCCXCTI.