Agent hearing dial tones when doing a consultation call

Version 1
    This document was generated from CDN thread

    Created by: Rene Bechmann on 13-10-2009 08:39:01 PM
    Hi all,
     
    Is there any way to configure UCCX/CM so that the agent does not hear dial tones when performing a consultaion call? The consultation call is performed using the UCCXCTI protocol.
     
    Kind regards
     
    René Bechmann
    Farlon
     

    Subject: RE: Agent hearing dial tones when doing a consultation call
    Replied by: Rene Bechmann on 12-04-2010 08:16:33 AM
    Does anyone have a solution to this?
     
    Regards
     
    René

    Subject: RE: Agent hearing dial tones when doing a consultation call
    Replied by: Rene Bechmann on 20-05-2010 10:03:14 AM
    Im constantly getting remarks about this issue so I will try again in the hope someone will know what to do or at least acknowledge that they experience the same behavior.
     

    When sending the CONSULT_CALL_REQ message the active call is put on hold and a new call is dialed as it is supposed to. Subsequent transfer or conference works fine as well.
     
    The problem is that the end user is finding it very annoying that they hear dial tones in their headset while the UCCX is dialing. Esp. when using phone numbers with many digits. It makes no differense if the users is using physical Cisco phones or Cisco IP Communicator.
     
    Is there any way to turn off these dial tones and speed up the dialing process?
     
    For comparison the MAKE_CALL_REQ dials immediately and does not play dial tones to the agent. Sadly MAKE_CALL_REQ can not be used to make the second call in a transfer.
     
    The Cisco Agent Desktop supplied with the UCCX also has this behaviour.

     
    Please help
     
    Kind regards
     
    René Bechmann
    Farlon