Cisco call quality monitoring

Version 1
    This document was generated from CDN thread

    Created by: Srikanth B on 23-09-2009 10:02:21 AM
    Hi,



    I am planning to implement an application which will monitor the real
    time calls(active calls, completed calls, call time, etc) and quality
    information for CUCM 7.0. I thought to use OndemandCDR service for completed call
    information.



    Can any one suggest the best way to monitor all these details and any suggestions about ways to monitor active calls.



    Thanks

    Subject: RE: Cisco call quality monitoring
    Replied by: David Staudt on 23-09-2009 01:31:07 PM
    For monitoring calls in real time, you will want to look at the CTI interfaces: TAPI and JTAPI.  Note, you will not be able to obtain any info about RTP/voice quality via CTI.
     
    Call quality measurements are performed by the phone (most phones) and reported to UCM upon the termination of any media leg of a call - these are stored in CMR records (Call Media Record) along with the regular CDRs.  FOr performance reasons, CDRonDemand should really only be used for requesting individual CDR files, ad hoc.  By far the best mechanism for getting bulk CDR/CMR data is to configure an FTP 'push' destination in the UCM admin for your app.

    Subject: RE: Cisco call quality monitoring
    Replied by: Srikanth B on 28-09-2009 10:24:44 AM
    Hi David,
     
    Thanks for your reply. Is there any way to configure FTP push programatically (Through SOAP or any other mechanisms)?
     
    Please share some documents regarding this.
     
    thanks,
    Srikanth