This document was generated from CDN thread
Created by: Atif Majid on 05-08-2009 01:33:37 PM
Hi
We have Cisco Unified Contact Center Express Premium. I want to develop a screen pop application. Any guidelines on how to start on this and what contact(s) do we need?
Hoping to hear soon.
Thanks
Subject: RE: New Message from Atif Majid in Unified Contact Center Express CTI (UCCX
Replied by: David Lender on 05-08-2009 05:54:05 PM
You need to be a Cisco CTDP member to develop applications directly to
UCCX CTI protocol. It requires TCP/IP Socket message based programming.
There are Cisco partners (Servion for one) that sell a toolkit which
provides a .NET API for developing UCCX CTI applications.
Subject: RE: Screen Pop Application using UCCXCTI?
Replied by: Gokulakrishnan Gopalakrishnan on 06-08-2009 03:30:09 PM
Good Morning Atif
Acqueon Technologies Inc. has got a CTI SDK solution which will help you to integrate Cisco UCCX for Screen -pop or anyother CTI related functionality. For using our CTI SDK you dont have to be Cisco CDTP partner
Acqueon's CTI SDK is a high level abstract API that helps you to build CTI Applications in a quicker and easier way. Please find enclosed CTI SDK for Cisco UCCX brochure.
For further details please contact sales@acqueon.com
for more information about Acqueon, please visit www.acqueon.com
Subject: RE: Screen Pop Application using UCCXCTI?
Replied by: Vladimir Banker on 20-08-2009 08:12:42 AM
Hi!
Netcom developed UCCX Softphone application which can be customised for screen-popup to any CRM application.
Please feel free to contact mailto:vladimirb@netcom.co.il
Thanks.
Created by: Atif Majid on 05-08-2009 01:33:37 PM
Hi
We have Cisco Unified Contact Center Express Premium. I want to develop a screen pop application. Any guidelines on how to start on this and what contact(s) do we need?
Hoping to hear soon.
Thanks
Subject: RE: New Message from Atif Majid in Unified Contact Center Express CTI (UCCX
Replied by: David Lender on 05-08-2009 05:54:05 PM
You need to be a Cisco CTDP member to develop applications directly to
UCCX CTI protocol. It requires TCP/IP Socket message based programming.
There are Cisco partners (Servion for one) that sell a toolkit which
provides a .NET API for developing UCCX CTI applications.
Subject: RE: Screen Pop Application using UCCXCTI?
Replied by: Gokulakrishnan Gopalakrishnan on 06-08-2009 03:30:09 PM
Good Morning Atif
Acqueon Technologies Inc. has got a CTI SDK solution which will help you to integrate Cisco UCCX for Screen -pop or anyother CTI related functionality. For using our CTI SDK you dont have to be Cisco CDTP partner
Acqueon's CTI SDK is a high level abstract API that helps you to build CTI Applications in a quicker and easier way. Please find enclosed CTI SDK for Cisco UCCX brochure.
For further details please contact sales@acqueon.com
for more information about Acqueon, please visit www.acqueon.com
Subject: RE: Screen Pop Application using UCCXCTI?
Replied by: Vladimir Banker on 20-08-2009 08:12:42 AM
Hi!
Netcom developed UCCX Softphone application which can be customised for screen-popup to any CRM application.
Please feel free to contact mailto:vladimirb@netcom.co.il
Thanks.
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