CUIS Connector

Version 1
    This document was generated from CDN thread

    Created by: Tod Famous on 21-07-2009 09:26:16 PM
    I want to make a CUIS report that has contact center data and data from my CRM database, do I need to build a connector?  Is that something I can do myself?

    Subject: RE: CUIS Connector
    Replied by: Carmen Logue on 22-07-2009 04:09:24 PM
    Yes -- to connect to a CRM database, you will need a connector to the Archiver.  Development of the connector requires significant knowledge of the source database so recommend involving either a partner or Cisco Advanced Services who has previously developed connectors.

    Subject: RE: CUIS Connector
    Replied by: Jason Kolb on 30-07-2009 06:06:30 PM
    Alternatively, could create a dashboard with reports from both places.
     
    Also, you can freely drill between reports from different data sources if this works with the data you're looking at.
     
    Jason