Waiting call

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    This document was generated from CDN thread

    Created by: Rami Abbas on 20-07-2009 08:25:09 AM
    How do i send a notification when a call is not answered (which means that the callee is either busy or has already another call)? I know that i can use the CallerInfoServer to send a ntification when a call is answered, but i dont know how to do it when the call is not answered...
    Can anyone help me please?
    Thank you a lot!

    Subject: RE: Waiting call
    Replied by: David Staudt on 20-07-2009 03:43:01 PM
    Assuming you are using JTAPI, if you are observing the callee's phone and it is fully busy (busy trigger limit reached,) then I don't believe any event will be received for incoming calls.  If it's a call-waiting situation, then you could look for an incoming call event (i.e. alerting), and check if any calls already exist in active state.

    Subject: RE: Waiting call
    Replied by: Rami Abbas on 21-07-2009 05:49:17 AM
    Txs David!
    I'll follow your advice... In fact, i'm working with Jtapi and i've already develloped the active call service using the CallerInfoServer class... In order to display tis notification, i tried to send it as the fourth argument of the class (invokeURL) but it didn't work... Anyway i'll try to devlop a new code using the incoming call alert event...
    Once more, txs a lot!