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    This document was generated from CDN thread

    Created by: sat R on 09-06-2009 04:58:25 AM
    How do I get the DNIS information in agent mode? In all the call events received, DNIS is empty.

    Subject: RE: No DNIS
    Replied by: AARON NJAGI on 13-07-2009 07:06:53 PM
    DNIS In CAD for an inbound call ?
    If my assumption is correct, you should use - Get Call Contact Info step which comes with preconfigured variables, among which - called party. with this info, you can call it in various forms within your script, like a variable that parses from XML doc.