No Call entry in database for script initiated by HTTP Trigger!!- IPCCX5.0

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    This document was generated from CDN thread

    Created by: RAJESH KALRA on 03-11-2008 04:24:14 AM
    By the way,

    I wrote a simple script.This script on being initiated by a HTTP trigger, places an outgoing call using "place call" step, on being successful connect it announces a prompt to called party and disconnets.

    I am trying to mark the contact as handled under the successful branch of place step, but to my surprise there is no record for this call in the CRS database/table.

    The same script on being initiated by a telephone call, marks entry in database/tables.

    My suspicion is , because this script is initiated by HTTP trigger, the system is somehow not recognising this.

    Any idea how this can be fixed?

    thanks

    Thanks

    Subject: Re: No Call entry in database for script initiated by HTTP Trigger!!- IPCCX
    Replied by: David Lender on 17-11-2008 07:07:49 PM
    This forum is for the UCCX CTI messaging protocol.

    I suggest you open a Service Request with the Cisco TAC on this issue so that they can determine if the lack of a data record for an http triggered call is a known product limitation or if there is some bug.