Extension Mobility tracking

Version 1
    This document was generated from CDN thread

    Created by: Ed Rautenkranz on 11-07-2008 06:51:24 PM
    Is there a Call Manager report or query or something at the PG level, that would show all EM agents that are logged into a physical phone or what phone an EM agent is logged in to, and if so, would there be the ability / steps to boot those agents off of that physical phone?

    Subject: Re: Extension Mobility tracking
    Replied by: David Staudt on 11-07-2008 10:52:03 PM
    There is no report/UI for this in CCM Admin, but there is an API which provides all those abilities - a custom application could be created. See the AXL docs: http://developer.cisco.com/web/axl/resources

    Subject: RE: Extension Mobility tracking
    Replied by: Simon Machielse on 22-11-2010 02:57:42 PM
    Is there a Call Manager report or query or something at the PG level, that would show all EM agents that are logged into a physical phone or what phone an EM agent is logged in to, and if so, would there be the ability / steps to boot those agents off of that physical phone?


    Open the CCMAdmin page, go to DEVICE --> PHONE and in the top right corner there is an option called "Activly logged in device report" click GO. this should do what you are looking for.

    Subject: RE: Extension Mobility tracking
    Replied by: Chikeobi Njaka on 16-12-2010 03:56:43 AM


    Is there a Call Manager report or query or something at the PG level, that would show all EM agents that are logged into a physical phone or what phone an EM agent is logged in to, and if so, would there be the ability / steps to boot those agents off of that physical phone?



    Open the CCMAdmin page, go to DEVICE --> PHONE and in the top right corner there is an option called "Activly logged in device report" click GO. this should do what you are looking for.

    Actually, there is a table in the CUCM database with all this information. You'd have to create a AXL SQL query. The table has information on who (via foreign key) is logged into what device (also via foreign key). However, the information in this table is only one deep: it also indicates who was last logged into a particular device using EM. The table name is "ExtensionMobilityDynamic". You can get all the information by joining it with the "Device" and "EndUser" tables.