Add pickup group to hunt pilot

Version 1
    This document was generated from CDN thread

    Created by: Andy Leahy on 21-10-2008 04:17:24 PM
    Hi all

    Does anyone know how to add the pickup group to a huntpilot via AXL? (after enabling the Cisco Support Use CSCsb42763)

    It doesn't look as though it is supported, if you do a getHuntPilot on a configured one the information is not there.....

    Thanks in advance

    Andy

    Subject: Re: Add pickup group to hunt pilot
    Replied by: Stephan Steiner on 22-10-2008 07:58:52 AM
    The way I'm reading that bug it's for something else entirely.. call is forwarded from one extension to a huntgroup and somebody not in that huntgroup wants to pick up the call. The way I see that working is the person trying to pick up being in the same pickup group as a member of the huntgroup.

    Adding a pickup group to a huntgroup makes little sense.. you want a huntgroup containing phones of people that actually answer calls.. and a pickup group, even though it has a number (right now I can't figure out why it has one but anyways), is not a thing that can answer a call ever.. you'd still need a regular member of the huntgroup in order to answer a call. If you want some of your users not in a huntgroup to pick up calls that ring in a huntgroup, I figure you'd have to put the huntgroup members into the same pickup group as the non members that want to pick up a call into that huntgroup.

    Subject: Re: Add pickup group to hunt pilot
    Replied by: Andy Leahy on 05-11-2008 10:14:52 AM
    nothing more frustrating for a group of users in the same room that can't answer a ringing phone because of a top down/circular hunt group

    Subject: Re: Add pickup group to hunt pilot
    Replied by: Stephan Steiner on 06-11-2008 08:59:44 AM
    Can't you just put all the phones in the same room into the same pickup group? Then it shouldn't matter if a call comes in via huntgroup or directly to a specific extension (at least I think so).

    Subject: RE: Re: Add pickup group to hunt pilot
    Replied by: JAMES HAWKINS on 05-12-2009 11:02:42 AM
    You cannot use call pickup for a call that is under hunt group control. The best solution is to train users to use the HLog key properly - i.e. logout of the hunt group when away from their desk. Alternatively use the Broadcast algorithm so that all phones ring simultaneously.