Multiline menu entries on 89/99XX phones

Version 1

    Subject: RE: Multiline menu entries on 89/99XX phones
    Replied by: David Staudt on 17-08-2010 06:05:55 PM
    This has been brought up recently for these newer model phones, we can check whether these is considered a bug and open a defect.  Please provide a wireshark packet capture from the phone's extra switch port from phone boot-up through test execution.
    This document was generated from CDN thread

    Created by: Roland Russwurm on 17-08-2010 10:12:20 AM
    Hi,
     
    on the 79XX phones it was possible in CiscoIPPhoneMenu to add entries which have multiple lines using \n as a linebreak.
     
    It seems the new 89/99XX phones simply ignore the linebreak which makes it impossible to display entries with more information.
     
    Is there a way to workaround this, or is there something planned in following firmware releases?
     
    Thanks,
    Roland

    Subject: RE: Multiline menu entries on 89/99XX phones
    Replied by: Eric Conway on 02-09-2010 04:01:39 PM
    Having the same issue here on 9971, \n is ignored.  Also, menu items will not span more than one line.
     
    Running firmware 9.0.3.  I'll try to get a capture if I have time.
     
    Regards,
    Eric Conway
     
    Hi,
     
    on the 79XX phones it was possible in CiscoIPPhoneMenu to add entries which have multiple lines using \n as a linebreak.
     
    It seems the new 89/99XX phones simply ignore the linebreak which makes it impossible to display entries with more information.
     
    Is there a way to workaround this, or is there something planned in following firmware releases?
     
    Thanks,
    Roland


    Subject: RE: Multiline menu entries on 89/99XX phones
    Replied by: Gangadhar Tunugunta on 08-05-2012 09:48:53 AM
    We are facing the same issue with 9971\9951\8961 phone models while displaying multi-line text in menu items.

    Is there's any workaround for this or new firmware release?

    Best regards,
    Gangadhar. T

    Subject: RE: Multiline menu entries on 89/99XX phones
    Replied by: Adrienne Moherek on 14-06-2012 03:24:33 PM
    Please make sure you are using the latest firmware on the phones.

    If you are, please send me a pcap when you reproduce the issue.

    Thanks,
    Adrienne