Suggest a Hardware Product

Version 1
    This document was generated from CDN thread

    Created by: Ritesh Manglani on 28-07-2010 05:45:27 AM
    Hi,

    I am not sure if I am posting this query in right place but we are aiming to build an application which would accept the response from caller using IVR and based on that response it would make automated calls to pre-defined numbers for that response.

    However, we are not sure which hardware we need to use for the same. I checked with my local vedor, but they being not so technical unable to suggest anything. We have earlier made an application using GSM Modem/Mobile which enables us to make a call from PC but for above mentioned application I guess we need to use something different.

    Can anyone on help us in determining which hardware we need to use for the same. Any information or pointers would be appreciated.


    Thanks in advance
    Ritesh

    Subject: RE: Suggest a Hardware Product
    Replied by: ERIK TAMMINGA on 05-08-2010 09:24:35 AM
    Have a look at the UCCX or IVR products or play around with VoiceXML on the gateway. If all you need to do is every once in a while present the user a menu with some options, go VoiceXML. If you need more robustness, go UCCX/IVR.
     
    You can do some pretty nice things with VoiceXML if you combine the app with a scripted webserver application that generates new voicexml for each and every step of the app.
     
    Regards,
    Erik