Softkey " Answer"

Version 1
    This document was generated from CDN thread

    Created by: Duc Dang on 06-07-2010 09:08:52 AM
    I use 2 Ip phone 7911 to call each other. But, I can't use softkey " answer" when be called. The phone display " that softkey is not active"
    How can I active that softkey
    Thank you

    Subject: RE: Softkey " Answer"
    Replied by: David Staudt on 06-07-2010 07:09:25 PM
    Can you provide some more details?  Is this an XML application using the IP Phone Services SDK APIs?
    If this is just calling phone-to-phone, I would suggest obtaining the latest UCM and phone firmware updates from, and follow up by opening a support case with Cisco TAC if needed.