AXL/TAPI/AXL+Web Dialer to get missed call logs?

Version 1
    This document was generated from CDN thread

    Created by: Tim M on 07-05-2010 11:40:23 PM
    Hello,
     
    I've been reading over a lot of documents and I've been trying to figure out what is the best tool to use for:
    1. Locating a users phone/username/etc
    2. displaying their missed call information on a webpage
    3. having them click the link and it dials the number of the missed call on their phone.
     
    What I have working:
    -AXL wsdl is working and executing queries from C#.net 3.5 on AXL namespace 7.0
    -I have been able to locate user information by executing queries
    -Web Dialer is executing calls
     
    I really want to know if this is possible with AXL+web dialer, or if I will need to work with TAPI to get the missed call information?
    Is there just one tool I can use to get all of this done and I've just been over looking it in all the documentation?
     
    Thanks,
     
    -1ze

    Subject: RE: AXL/TAPI/AXL+Web Dialer to get missed call logs?
    Replied by: David Staudt on 08-05-2010 09:10:50 PM
    If you need realtime/minute-by-minute tracking of missed calls, then you will need to continuously monitor the phone with CTI (TAPI/JTAPI.)
     
    If a few minutes wait is ok, then you may consider Call Detail Records.  These records are written to the UCM node at the completion of each call, are uploaded to the publisher every minute (default), and can be configured to be delivered to a 3rd party FTP server from the Pub every minute (by default.)  The CDRs contain rich detail about the call, including start/stop times, called/calling parties, etc.  Your app would need to receive, parse, and load these into a database ready for querying.

    Subject: RE: AXL/TAPI/AXL+Web Dialer to get missed call logs?
    Replied by: Tim M on 18-05-2010 10:29:08 PM
    Thanks, helped point me in the right direction a lot. Appreciate it.
     
    If you need realtime/minute-by-minute tracking of missed calls, then you will need to continuously monitor the phone with CTI (TAPI/JTAPI.)
     
    If a few minutes wait is ok, then you may consider Call Detail Records.  These records are written to the UCM node at the completion of each call, are uploaded to the publisher every minute (default), and can be configured to be delivered to a 3rd party FTP server from the Pub every minute (by default.)  The CDRs contain rich detail about the call, including start/stop times, called/calling parties, etc.  Your app would need to receive, parse, and load these into a database ready for querying.