Recording - Visual Alert

Version 1
    This document was generated from CDN thread

    Created by: Ramon Romero Rodriguez on 11-05-2010 09:29:39 PM
    Hi All,
    Hope somebody can help me.
    This customer wants, on their IP Phone's displays, to have a visual alert when the NICE recording system is active on a phone call.
    The user wants to record the call, but need a visual confirmation from the IP Phone, can this be done?

    Thank you very much.

    Consider CUCM 7.x and CUCM 8.x

    Best Regards

    Ramon Romero

    Subject: RE: Recording - Visual Alert
    Replied by: David Staudt on 11-05-2010 11:02:50 PM
    A recording app could send an XML message to the phone's display to indicate recording has started/in-progress.  It would not be possible for such an app to insert any kind of indication into the normal 'call plane' UI, however.
    I think this would be an option for the recording app vendor to explore..?