send parametres based on url to a crm server

Version 1
    This document was generated from CDN thread

    Created by: natan kasav on 08-04-2010 01:28:20 PM
    hi all,

    explanation of what i need to do :
     
    1.verify new call and calling number and call id -> send those parameters on URL to the crm.
     
    2.verify handle call and calling number and call id ->  send those parameters on URL to the crm.
     
    3.verify endnd call and the calling number and call id -> send those parameters on URL to the crm.
     
    4.verify abandoned call and calling number and call id -> send those parameters on URL to the crm.
     
    all this parameters should be for 1 agent on the script and this parameters should be sent in real time to the crm .
     
    what will hapen on the agent computer -> he have a popup from the crm software that will pop for him every new call ,becuase the IPCC 5.x perimum will send url to the crm and then the pop will create for the agent on his computer with the detail of the person who call.
     
    the script is attached the problem is when i added the "send http response" to the script its not work and i dont know why?
     
    script detail:
     
    start
    accpet
    get call statistic->calling number , call id , new answer end abandoned call.
    send url to the crm with 1 of this parameters calling number and call id and (new or end or answer or abandoned call).
    terminat
    end
     
    i dont know if this is the best way to do what the customer acctulay want if this is the way to send those url to the server.
     
    i try also to send url with the CAD when he see the events of ringing,answer and drop but i dont know how to pass the paramteres there becuase this is a static url and also dont have an abandoned option.
     
    thank you for help hope this is understode

    Subject: RE: send parametres based on url to a crm server
    Replied by: Steven Pawlak on 22-09-2010 04:12:49 PM
    Both of those are incorrect. You need to look at the Workflows in Desktop Administrator to do this. In the script you need to write the values that you want to pass out to the Enterprise Data screen on the CAD and then they will be available in the Workflow for you to use on Ringing to push the HTTP page.