SUPERVISOR_CALL_REQ

Version 1
    This document was generated from CDN thread

    Created by: Vladimir Banker on 09-03-2010 06:51:08 PM
    Hi!
    I am creating SUPERVISOR_CALL_REQ message with below values:
     
    invokeId=29
    AgentConnectionCallID = -1,
    SupervisorConnectionCallID = -1,
    AgentConnectionDeviceIDType = 65535,
    SupervisorConnectionDeviceIDType = 65535,
    SupervisoryAction = SUPERVISOR_BARGE_IN,
    AgentConnectionDeviceID = null,
    SupervisorConnectionDeviceID = null,
    AgentID = Dev02,
    AgentDevice = 5001,
    SupervisorDevice = 5000
     
    I got type=CONTROL_FAILURE_CONF,invokeId=29,failureCode=CF_GENERIC_UNSPECIFIED,errorCode=6, text=AgentConnectionCallID is Null
     
    But according to documentation that I don't need to put  AgentConnectionCallID when selecting the agent's currently active call ?
    Please help ASAP
    Thanks

     
     
     
     

    Subject: RE: New Message from Vladimir Banker in Unified Contact Center Express CTI
    Replied by: David Lender on 09-03-2010 08:27:58 PM
    I assume you meant SUPERVISE_CALL_REQ.

    Did you specify AgentCallID as 0xffffffff  ?

    Did you specify SupervisorCallID as 0xffffffff ?

    AgentDevice is not valid.  Use AgentInstrument or AgentExtension.  And
    use only 1 of AgentID, AgentInstrument or AgentExtension.

    Is a call in progress for Dev02? 

    The best way to do this is to duplicate the scenario with CAD and
    specify the same values for barge in.

    Subject: RE: New Message from Vladimir Banker in Unified Contact Center Express CTI
    Replied by: Vladimir Banker on 11-03-2010 07:20:03 AM
    Hi!
    The call is present on Dev02.
    I specify AgentCallID and  SupervisorCallID, as you suggested and tyou can see input from the MIVR log:
     
    437028: Mar 10 12:10:56.245 IST %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket Msg is {length=44
    type=SUPERVISOR_CALL_REQ,invokeId=17 AgentConnectionCallID = -1, SupervisorConnectionCallID = -1,
     AgentConnectionDeviceIDType = 65535, SupervisorConnectionDeviceIDType = 65535, SupervisoryAction = SUPERVISOR_BARGE_IN, AgentConnectionDeviceID = null, SupervisorConnectionDeviceID = null,
     AgentID = Dev02, AgentDevice = 5001, SupervisorDevice = 5000

     
    I put AgentID=Dev02 and  AgentInstrument =5001 (I tried also set only AgentExtension) but got same error:
    437031: Mar 10 12:10:56.245 IST %MIVR-ICD_CTI-7-UNKutboundMessageprocessor : sending msg : { length=-1 type=CONTROL_FAILURE_CONF,invokeId=17,failureCode=CF_GENERIC_UNSPECIFIED,errorCode=6,
     text=AgentConnectionCallID is Null to socket: Socket }

    I think that  CAD use assigning of CallId, because you can't make Barge-in without selecting an agent's call.How I can debug CAD , in MIVR log the trace for CAD request does not exist.
    Please help ASAP,
     Thanks

    Subject: RE: New Message from Vladimir Banker in Unified Contact Center Express CTI
    Replied by: David Lender on 11-03-2010 02:07:58 PM
    Your request shows AgentConnectionCallID=-1 and
    SupervisorConnectionCallID=-1

    Sorry I am not familiar with CAD product tracing.  You might open a TAC
    case for support in obtaining CAD logs.