Searching a Method

Version 1
    This document was generated from CDN thread

    Created by: Daniel Scherrer on 21-01-2010 09:44:04 AM
    Hi guys
     
    I am searching a method, who can show me, which users are busy on the phone (call on..).
     
    I have found nothing about this on the wiki-pages, developer-guides or the "Data Dictionary".
     
    Where can i find more about this? I would tho develop a Desktop-Tool, who i can see my "Shortcuted-Users" with the status "busy" or "free", same as the Default-Display on my Cisco 7960 IP Phone.
     
    Thanks a lot!
    Dani

    Subject: RE: Searching a Method
    Replied by: Dan-Anders Hook on 21-01-2010 09:58:00 AM
    Hi,
     
    The AXL API does not provide that kind of information. If you want line state you should use TAPI or SIP. You could also deploy a CUP and use the CUPC client ;-)
     
    Kind regards,
     
    //Dan

    Subject: RE: Searching a Method
    Replied by: Daniel Scherrer on 21-01-2010 12:43:18 PM
    Hi,
     
    The AXL API does not provide that kind of information. If you want line state you should use TAPI or SIP. You could also deploy a CUP and use the CUPC client ;-)
     
    Kind regards,
     
    //Dan

    Thanks a lot for your answer Dan!

    That's the only way to identifier line states? I would'nt buy a CUP-Server :-(
     

    Subject: RE: Searching a Method
    Replied by: Dan-Anders Hook on 21-01-2010 01:06:50 PM
    Yes. I know third-party systems that subscribes to presence via a SIP Trunk on the CUCM (without a CUP), although I've also heard that Cisco is not so keen on that because it (from what i've heard) has limited scalability. Other than that you´d have to use CTI.
     
    Kind regards,
     
    //Dan

    Subject: RE: Searching a Method
    Replied by: David Staudt on 21-01-2010 02:24:28 PM
    The CTI APIs are probably what you want to look at: TAPI (C/Windows) and JTAPI (Java/multi-platform.) 
     
    UCM also supports monitoring lines via SIP/SIMPLE as well.