URGENT - CdrOnDemand Get_file_list not returning the file list

Version 1
    This document was generated from CDN thread

    Created by: sujit pillai on 06-01-2010 07:45:42 AM
    <strong style="font-weight: bold; ">Hi All,

    I am trying to collect files from CDRonDemand  service on but every time it gives me no files 
    <strong style="font-weight: bold; ">CCM version is 7.1.3.10000-11
    <strong style="font-weight: bold; ">i have send folling SOAP request and got the response as
    <strong style="font-weight: bold; ">

    <strong style="font-weight: bold; ">SOAP REQUEST
    <strong style="font-weight: bold; ">

    <?xml version="1.0" encoding="utf-8"?>
    <soap:Envelope xmlns:soap="../../../web/axl/forums/-/message_boards/message/1844639]]" xmlns:soapenc="../../../web/axl/forums/-/message_boards/message/1844639]]" xmlns:tns="../../../web/axl/forums/-/message_boards/message/1844639]]" xmlns:types="../../../web/axl/forums/-/message_boards/message/1844639]]" xmlns:xsi="../../../web/axl/forums/-/message_boards/message/1844639]]" xmlns:xsd="../../../web/axl/forums/-/message_boards/message/1844639]]">
      <soap:Body soap:encodingStyle="../../../web/axl/forums/-/message_boards/message/1844639]]">
        <tns:get_file_list>
          <in0 xsi:type="xsd:string">200912081100</in0>
          <in1 xsi:type="xsd:string">200912081145</in1>
          <in2 xsi:type="xsd:boolean">true</in2>
        </tns:get_file_list>
      </soap:Body>
    </soap:Envelope>


    <strong style="font-weight: bold; ">According to trace get_file_list API checking for the file, but not getting files. 
    <strong style="font-weight: bold; ">files are in the system, if i export it through report tool i got records.
    If i have to make changes in setting of CCM  please let me know. 


    following is the trace log from RTMT tool.
     


    <strong style="font-weight: bold;">RTMT TRACE
     
    2009-12-14 11:21:59,571 DEBUG [TLC_RisPerfmonQueryThread] perfmon.PerfmonQuery - Perfmon Query Counter. Handle=176587e2-e873-11de-8000-000000000000
    2009-12-14 11:21:59,574 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Cisco CallManager System Performance,null,AverageExpectedDelay,0
    2009-12-14 11:21:59,575 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Processor,_Total,% CPU Time,55
    2009-12-14 11:21:59,575 DEBUG [TLC_RisPerfmonQueryThread] controller.RisPerfmonQuery - Processor,_Total,IOwait Percentage,6
    2009-12-14 11:22:00,739 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get_file_list()
    2009-12-14 11:22:00,744 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - starttime = 200912141000
    2009-12-14 11:22:00,745 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - endtime = 200912141059
    2009-12-14 11:22:00,745 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - allFileOption = true
    2009-12-14 11:22:00,746 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - not in maintenance window
    2009-12-14 11:22:00,746 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - time range is ok
    2009-12-14 11:22:00,747 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - dates not crossing over
    2009-12-14 11:22:00,747 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - checking /var/log/active/cm/cdr_repository/preserve
    2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091128
    2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091205
    2009-12-14 11:22:00,755 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091206
    2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091207
    2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091208
    2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091209
    2009-12-14 11:22:00,756 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091210
    2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091211
    2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091212
    2009-12-14 11:22:00,757 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091213
    2009-12-14 11:22:00,758 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091214
    2009-12-14 11:22:00,758 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - matches dir 20091214
    2009-12-14 11:22:00,760 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get file list under /var/log/active/cm/cdr_repository/preserve/20091214
    2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091215
    2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091114
    2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091115
    2009-12-14 11:22:00,761 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091116
    2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091117
    2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091118
    2009-12-14 11:22:00,762 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091119
    2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091120
    2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091121
    2009-12-14 11:22:00,763 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091122
    2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091123
    2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091124
    2009-12-14 11:22:00,764 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091125
    2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091126
    2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091127
    2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091129
    2009-12-14 11:22:00,765 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091130
    2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091204
    2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091201
    2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091202
    2009-12-14 11:22:00,766 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091203
    2009-12-14 11:22:00,767 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - checking /var/log/active/cm/cdr_repository/processed
    2009-12-14 11:22:00,775 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091208
    2009-12-14 11:22:00,776 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091209
    2009-12-14 11:22:00,776 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091210
    2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091211
    2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091212
    2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091213
    2009-12-14 11:22:00,777 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091214
    2009-12-14 11:22:00,778 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - matches dir 20091214
    2009-12-14 11:22:00,778 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - get file list under /var/log/active/cm/cdr_repository/processed/20091214
    2009-12-14 11:22:00,781 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091215
    2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091114
    2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091115
    2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091116
    2009-12-14 11:22:00,782 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091117
    2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091118
    2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091119
    2009-12-14 11:22:00,783 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091120
    2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091121
    2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091122
    2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091123
    2009-12-14 11:22:00,784 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091124
    2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091125
    2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091126
    2009-12-14 11:22:00,785 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091127
    2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091128
    2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091129
    2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091130
    2009-12-14 11:22:00,786 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091201
    2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091202
    2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091203
    2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091204
    2009-12-14 11:22:00,787 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091205
    2009-12-14 11:22:00,788 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091206
    2009-12-14 11:22:00,788 DEBUG [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - Checking dir: 20091207
    2009-12-14 11:22:00,788 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - found total of 0 files
    2009-12-14 11:22:00,972 DEBUG [RMI TCP Connection(6579)-172.16.4.6] rmidispatcher.TCTTaskDispatcherImpl - TCTTaskDispatcherImpl.updateJobResult(): 1258810688203
    2009-12-14 11:22:01,014 DEBUG [http-8443-13] requesthandler.MainServlet - --> MainServlet::service()
    2009-12-14 11:22:01,014 DEBUG [http-8443-13] requesthandler.MainServlet - From session object: MLA permission is 3
    2009-12-14 11:22:01,015 DEBUG [http-8443-13] requesthandler.MainServlet - --> MainServlet::invoke()
    2009-12-14 11:22:01,015 DEBUG [http-8443-13] requesthandler.MainServlet -  Action ServiceabilityStatusController
    2009-12-14 11:22:01,015 DEBUG [http-8443-13] controller.ServiceabilityStatusController - StatusController.execute()
    2009-12-14 11:22:01,015 DEBUG [http-8443-13] controller.ServiceabilityStatusController - StatusController.execute(): cmd=result, schId=1258810688203
    2009-12-14 11:22:01,016 DEBUG [http-8443-13] rmiinterface.Job - Job.updateLastCheckinTime().
    2009-12-14 11:22:01,016 DEBUG [http-8443-13] requesthandler.MainServlet - <-- MainServlet::invoke()
    2009-12-14 11:22:01,016 DEBUG [http-8443-13] requesthandler.MainServlet - <-- MainServlet::service()

    Subject: RE: URGENT - CdrOnDemand Get_file_list not returning the file list
    Replied by: David Staudt on 06-01-2010 03:34:27 PM
    This line in the log suggests there aren't any CDR files available: 
     
    >> 2009-12-14 11:22:00,788 INFO  [http-8443-16] cdrondemand.CDRonDemandSoapBindingImpl - found total of 0 files
     
    Note, the CAR reporting tool imports CDRs into its own database, so you can still get reports from CAR even after all CDRs have been removed from the UCM repository manager.
     
    You should be able to see actual CDR files via RTMT: Trace & Log Central/Remote Browse - select 'Cisco CDR files on CM server' and 'Cisco CDR files on Publisher processed'