waiting call indication

Version 1
    This document was generated from CDN thread

    Created by: Vladimir Banker on 01-12-2009 05:10:51 PM
    Is it possible on VG provide diffrent ring-back tone(waiting call signal) to calling party, when specific device not idle( already have active call).
    Thanks

    Subject: RE: waiting call indication
    Replied by: Anusha Kannappan on 02-12-2009 07:09:14 AM
    Hi Vladimir,
     
    * You can play audio to the calling party when the specified called party is busy handling some other call saying right now the called party is busy in another call. 
    * You can also opt for the MOH option 
     
    Thanks,
    Anusha

    Subject: RE: waiting call indication
    Replied by: Vladimir Banker on 02-12-2009 01:43:26 PM
    Hi!
    I would like to implement next via tcl script customisation,for all calls from POTS I will ask external application via WS for status of extension and in case of more then 1 active call I need to change default ring-back tone to another one.
    Is it possible?

    Subject: RE: waiting call indication
    Replied by: Vijay Prasad Neelamegam on 03-12-2009 07:06:02 AM
    Hi Vladimir,
     
    You cannot change the ring back tone,by default you get busy tone.Instead of busy tone you can have a customized tone in the following ways.
     
    1) You can try playtone API.
    2) You can try mediaplay API.
    you can hava look at sample programs
     
    Thanks
    Vijay
     

    Subject: RE: waiting call indication
    Replied by: Vladimir Banker on 03-12-2009 07:56:46 AM
    Hi Vijay,
    if extension defined as ext with mutimple call apperance and busy trigger >1 - it always will be ringback-tone and not busy.
    What is entry-point for customisation on VG for my requirement?
    Where I can find samples ?
    Thanks
     

    Subject: RE: waiting call indication
    Replied by: Vijay Prasad Neelamegam on 03-12-2009 08:15:15 AM
    Hi Vladimir,
     
    Here is the link for sample programs:
    http://developer.cisco.com/web/vgapi/docs
     
    The entry point could a TCL script,it can cut the ringback tone and play a different tone or media.
     
    Here is the TCL-IVR programming guide,helps you to understand those API
    http://www.cisco.com/en/US/docs/ios/voice/tcl/developer/guide/tclivrv2_ch3.html#wp1050486
     
    Thanks
    Vijay

    Subject: RE: waiting call indication
    Replied by: Vijay Prasad Neelamegam on 03-12-2009 09:47:21 AM
    Hi Vladimer,
     
    AFAIK,It will work in the way you given.I am not sure about the TAPI part.
    Unless the script does not provide any leg setup,it wont change the routing path.
     
    BTW, the Playtone API will work on POTS leg only.Mediaplay API works in both
     
    Thanks
    Vijay

    Subject: RE: waiting call indication
    Replied by: Vladimir Banker on 03-12-2009 09:13:37 AM
    Hi Vijay,
    thank you very much for the help.
    Please confirm the folowing:
    1.I will change the POTS leg on Cisco VG that all incoming calls will be run via my new custom TCL script
    2.From TCL script I will check status of destination - Cisco ext ( I hope I can do it via Web Service request to my TAPI application) and in case that ext have already 1 active call I will change default ring-back tone to custom waiting tone
    3.All routing will be same and not changed - only tone
    Thanks

    Subject: RE: waiting call indication
    Replied by: Vladimir Banker on 03-12-2009 09:51:34 AM
    Hi Vijay,
    just to save time on lookup could you point me which TCL API can be used for invoke external Web Service with parameter to get result?
    Thanks

    Subject: RE: waiting call indication
    Replied by: Vijay Prasad Neelamegam on 03-12-2009 09:59:34 AM
    Hi Vladimer
     
    Here are the supported HTTP commands supported
     
    http://www.cisco.com/en/US/docs/ios/voice/tcl/developer/guide/tclivrv2_ch3.html#wp1095275
     
    Thanks
    Vijay