A customer plans to replace the old attendant console with presence functionallities from cisco jabber for Windows.
As long as the employee has a jabber client everything works fine. At the customer site there are still a lot of hardphones and wireless ip phones without a jabber client. Is it possible to monitor these extensions with jabber? e.g. connected not connected, on a call or ready for a call?
This was possible with the attendant console and I'l looking for a solution to use this with jabber.
Is this possible? Any ideas are welcome.